{"id":2889,"date":"2022-07-24T13:34:00","date_gmt":"2022-07-24T12:34:00","guid":{"rendered":"https:\/\/rightcom.intside.co\/fr\/blog\/"},"modified":"2023-07-29T17:34:42","modified_gmt":"2023-07-29T16:34:42","slug":"rightcom-lance-un-nouveau-centre-dappel-digital-cx-au-nigeria","status":"publish","type":"post","link":"https:\/\/rightcom.com\/fr\/blog\/rightcom-lance-un-nouveau-centre-dappel-digital-cx-au-nigeria\/","title":{"rendered":"RightCom lance un nouveau centre d&rsquo;appel digital BPO CX au Nigeria"},"content":{"rendered":"\n<p>RightCom, une soci\u00e9t\u00e9 leader dans la gestion de l&rsquo;exp\u00e9rience client, offrant aux entreprises de toutes tailles une offre CX enti\u00e8rement int\u00e9gr\u00e9e, qui combine technologie, strat\u00e9gie et externalisation, poursuit sa diversification de produits et services en lan\u00e7ant un nouveau centre d&rsquo;appels Digital BPO CX au Nigeria.<\/p>\n\n\n\n<p>The Digital BPO CX Call Center will provide for local enterprise and SMB clients, particularly in booming sectors such as fintech, e-commerce and gig economy, a unique BPO CX service perfectly tailored to each sector. This service, already available to the company&rsquo;s customers in other countries, officially opens up to the most dynamic market on the continent.<\/p>\n\n\n\n<p>The Digital BPO CX Call Center teams covers 24\/7 throughout the year the various needs of clients such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Onboarding new customers<\/li>\n\n\n\n<li>Product education and pre-sale information<\/li>\n\n\n\n<li>Order status, return or exchange<\/li>\n\n\n\n<li>Order cancellation and return<\/li>\n\n\n\n<li>Address change management<\/li>\n\n\n\n<li>Troubleshooting or connection problems<\/li>\n\n\n\n<li>Cross-selling or up-selling<\/li>\n\n\n\n<li>Transaction issue tracking<\/li>\n\n\n\n<li>Compliance review<\/li>\n\n\n\n<li>Dispute management<\/li>\n<\/ul>\n\n\n\n<p>This new and innovative service designed with our unique customer obsession culture help businesses minimize capital expenditure, stay agile, guarantee customer satisfaction, increase customer loyalty while improving NPS and CSAT scores, and benefit from RightCom&rsquo;s global expertise in CX strategy development and CX technology implementation.<\/p>\n\n\n\n<p>Are you a business struggling to provide quality support experiences on all channels?  RightCom provides the brand fanatics who will go the extra mile for your client satisfaction.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:sales@rightcom.com\">Get a quote now<\/a><\/div>\n<\/div>\n\n\n\n<p>About RightCom<\/p>\n\n\n\n<p><a href=\"https:\/\/rightcom.com\/fr\/\">RightCom<\/a>&nbsp;is a fast growing technology company that design, implement, and run customer experience as a service. The company\u2019s cloud-based software helps businesses improve customer satisfaction and discover cross-selling opportunities through sentiment analysis and leverage on feedback data to predict customer churn before it happens.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RightCom, une soci\u00e9t\u00e9 leader dans la gestion de l&rsquo;exp\u00e9rience client, offrant aux entreprises de toutes tailles une offre CX enti\u00e8rement int\u00e9gr\u00e9e, qui combine technologie, strat\u00e9gie et externalisation, poursuit sa diversification de produits et services en lan\u00e7ant un nouveau centre d&rsquo;appels Digital BPO CX au Nigeria. The Digital BPO CX Call Center will provide for local [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":2233,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[107,108],"class_list":["post-2889","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communiques-et-actualites","tag-bpo","tag-call-center"],"acf":[],"_links":{"self":[{"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/posts\/2889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/comments?post=2889"}],"version-history":[{"count":4,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/posts\/2889\/revisions"}],"predecessor-version":[{"id":5246,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/posts\/2889\/revisions\/5246"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/media\/2233"}],"wp:attachment":[{"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/media?parent=2889"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/categories?post=2889"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/tags?post=2889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}