{"id":2909,"date":"2021-08-31T17:04:00","date_gmt":"2021-08-31T16:04:00","guid":{"rendered":"https:\/\/rightcom.intside.co\/fr\/blog\/"},"modified":"2023-07-29T16:41:16","modified_gmt":"2023-07-29T15:41:16","slug":"sme-cx-un-outil-pour-les-petites-entreprises-afin-de-ravir-les-clients","status":"publish","type":"post","link":"https:\/\/rightcom.com\/fr\/blog\/sme-cx-un-outil-pour-les-petites-entreprises-afin-de-ravir-les-clients\/","title":{"rendered":"SME CX : Un outil pour les petites entreprises afin de ravir les clients"},"content":{"rendered":"\n<p>RightCom, le fournisseur de la plateforme de gestion de l&rsquo;exp\u00e9rience RightCom XP lance SME CX, un nouvel outil con\u00e7u pour aider les petites entreprises \u00e0 mesurer et calculer l&rsquo;impact de l&rsquo;exp\u00e9rience client sur les ventes et la fid\u00e9lit\u00e9 \u00e0 diff\u00e9rents points de contact (point de vente, site e-commerce, r\u00e9seaux sociaux , WhatsApp).<\/p>\n\n\n\n<p>Le nouvel outil est un m\u00e9lange de RightSurvey,&nbsp;RightDesk et&nbsp;RightData. SME CX fournit aux petites entreprises un tableau de bord bas\u00e9 sur les r\u00f4les pr\u00eat \u00e0 l&#8217;emploi qui donne aux d\u00e9cideurs des informations plus riches \u00e0 partir des r\u00e9ponses aux enqu\u00eates, des tickets d&rsquo;assistance, des donn\u00e9es d\u00e9mographiques et plus encore. Les entreprises peuvent importer des donn\u00e9es \u00e0 partir d&rsquo;un large \u00e9ventail de sources, notamment un syst\u00e8me de point de vente, un logiciel de facturation ou un logiciel CRM.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightdata_dashboard_BI_features-2.png\" alt=\"rightdata_dashboard_BI_features.png\n\" class=\"wp-image-2268\" width=\"840\" height=\"532\" title=\"\" srcset=\"https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightdata_dashboard_BI_features-2.png 974w, https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightdata_dashboard_BI_features-2-300x190.png 300w, https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightdata_dashboard_BI_features-2-768x487.png 768w\" sizes=\"(max-width: 840px) 100vw, 840px\" \/><\/figure>\n\n\n\n<p>RightCom, le nouveau fournisseur de la plateforme de gestion de l&rsquo;exp\u00e9rience RightCom XP lance SME CX, un outil con\u00e7u pour aider les petites entreprises \u00e0 mesurer et calculer l&rsquo;impact de l&rsquo;exp\u00e9rience client sur les ventes et la fid\u00e9lit\u00e9 \u00e0 diff\u00e9rents points de contact (point de vente, site e-commerce, r\u00e9seaux sociaux , WhatsApp).<\/p>\n\n\n\n<p>Le nouvel outil est un m\u00e9lange de RightSurvey,&nbsp;RightDesk et&nbsp;RightData. SME CX fournit aux petites entreprises un tableau de bord bas\u00e9 sur les r\u00f4les pr\u00eat \u00e0 l&#8217;emploi qui donne aux d\u00e9cideurs des informations plus richesses \u00e0 partir des r\u00e9ponses aux enqu\u00eates, des tickets d&rsquo;assistance, des donn\u00e9es d\u00e9mographiques et plus encore. Les entreprises peuvent importer des donn\u00e9es \u00e0 partir d&rsquo;un large \u00e9ventail de sources, notamment un syst\u00e8me de point de vente, un logiciel de facturation ou un logiciel CRM.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"510\" data-id=\"2292\" src=\"https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-1-3-1024x510.jpg\" alt=\"\" class=\"wp-image-2292\" title=\"\" srcset=\"https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-1-3-1024x510.jpg 1024w, https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-1-3-300x149.jpg 300w, https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-1-3-768x382.jpg 768w, https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-1-3.jpg 1135w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"567\" data-id=\"2294\" src=\"https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-2-3-1024x567.jpg\" alt=\"\" class=\"wp-image-2294\" title=\"\" srcset=\"https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-2-3-1024x567.jpg 1024w, https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-2-3-300x166.jpg 300w, https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-2-3-768x425.jpg 768w, https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-2-3.jpg 1033w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"567\" data-id=\"2290\" src=\"https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-3-3-1024x567.jpg\" alt=\"\" class=\"wp-image-2290\" title=\"\" srcset=\"https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-3-3-1024x567.jpg 1024w, https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-3-3-300x166.jpg 300w, https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-3-3-768x425.jpg 768w, https:\/\/rightcom.com\/wp-content\/uploads\/2023\/06\/rightcom-sme-cx-3-3.jpg 1291w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>En fournissant une interface unique pour mesurer et agir sur l&rsquo;exp\u00e9rience client, SME CX donne aux entreprises la confiance n\u00e9cessaire pour prendre des d\u00e9cisions plus \u00e9clair\u00e9es concernant leur strat\u00e9gie de vente crois\u00e9e et de vente incitative ainsi que leur programme de fid\u00e9lit\u00e9. Les entreprises peuvent \u00e9galement personnaliser l&rsquo;outil pour d\u00e9terminer la fr\u00e9quence \u00e0 laquelle elles doivent demander aux clients leurs commentaires ou les SLA du service client.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L&rsquo;\u00e9quipe des services professionnels de RightCom offre avec l&rsquo;outil&nbsp;:<\/li>\n\n\n\n<li>Cours gratuits sur la conception d&rsquo;un programme d&rsquo;exp\u00e9rience client.<\/li>\n\n\n\n<li>Mod\u00e8les de tableau de bord pr\u00e9d\u00e9finis pour diverses industries.<\/li>\n\n\n\n<li>Tendances et meilleures pratiques pour g\u00e9n\u00e9rer des revenus.<\/li>\n<\/ul>\n\n\n\n<p>Pr\u00eat \u00e0 commencer? veuillez contacter nos ventes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RightCom, le fournisseur de la plateforme de gestion de l&rsquo;exp\u00e9rience RightCom XP lance SME CX, un nouvel outil con\u00e7u pour aider les petites entreprises \u00e0 mesurer et calculer l&rsquo;impact de l&rsquo;exp\u00e9rience client sur les ventes et la fid\u00e9lit\u00e9 \u00e0 diff\u00e9rents points de contact (point de vente, site e-commerce, r\u00e9seaux sociaux , WhatsApp). Le nouvel outil [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":2297,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2909","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communiques-et-actualites"],"acf":[],"_links":{"self":[{"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/posts\/2909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/comments?post=2909"}],"version-history":[{"count":4,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/posts\/2909\/revisions"}],"predecessor-version":[{"id":5241,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/posts\/2909\/revisions\/5241"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/media\/2297"}],"wp:attachment":[{"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/media?parent=2909"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/categories?post=2909"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rightcom.com\/fr\/wp-json\/wp\/v2\/tags?post=2909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}