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Build customer loyalty with RightCom CXaas

Your one-stop shop for customer experience management

Efficient, scalable IT services and better, faster customer service. Personalized, optimized sales
and marketing. Give teams the AI-powered tools to do more with ease.

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We tailor our CX technology to meet your unique company culture.

RightCom

The secret behind every successful company: happy customers, engaged teams, clear strategy.

RightXP For

Customer Experience

Software to drive better experiences across every digital and physical touchpoint.

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RightXP For

Employee Experience

Software to engage teams, improve manager effectiveness and make informed people decisions.

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Start with one product. Choose all.

Get a 360 view of your customers with the right CRM software

Explore All Products
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Explore All Products

Employee Experience

Get a 360 view of employee experience view

Explore All Products
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Explore All Products
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Need more than software?

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From designing your CX program to managing your customer service, we've got you covered.

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Customer care as a service

Our BPO department provides brand fanatics with a customer obsession culture whose only goal  is your success

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Sales as
a service

We provide a great add-on to your team with our proprietary playbook for customer acquisition and retention

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Agent network as a service

Our distribution network framework comprising agents and technology helps you scale efficiently in your market

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STRATEGY & RESEARCH

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At RightCom, our Strategy Research service helps you transform your data and insights into concrete levers for growth and performance. Our missions cover five key areas :

Strategic
Market Research

We thoroughly analyze trends, consumer behaviors and competitive positioning to inform your decisions.

Our actions:

  • Conduct quantitative and qualitative surveys to understand your customers’ motivations and expectations.
  • Segment your audiences by profile, behavior and preferences.
  • Map your competitors to identify gaps and opportunities for differentiation.
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User Experience
(UX) Research

We optimize your products and services by placing user experience at the heart of our approach

Our actions:

  • Collect feedback via surveys, video tests and qualitative feedback
  • Analyze user journeys to improve ergonomics, content and ease of use

Training and
skills development

We train your teams to fully harness the power of data and insights.

Our actions:

  • Best practices for designing effective surveys, avoiding bias, and optimizing responses.

  • Coaching on analytical tools (dashboards, Stats iQ, Text iQ, etc.) and interpretation of results.

ROI measurement
and analytical dashboards

We transform your data into reliable indicators to evaluate and manage your performance.

Our actions:

  • Dynamic dashboards integrated with your CRM or BI systems.

  • Predictive analyses to anticipate key behaviors (loyalty, attrition, adoption).

Strategic Consulting

We align your research projects with your business priorities to maximize their impact.

Our actions:

  • Development of tailor-made research strategies, with objectives, methodologies and action plan.

  • Establishment of effective governance: choice of tools, integration into processes, coordination of partners.

  • Operational monitoring and recommendations to adjust products, services and communication

You're in good company

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Get inspired by our customer success stories

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Celtiis

RightCom is a strategic partner for our distribution and sales network. Their dynamic network of agents allows us to provide consumers quick access to our products
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Free

RightCom CX Advisory team has helped us unconver the hidden insights in our customer experience data.
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KAEME

We have seen an increase in repeat business from all customers segments thanks to RightCom.
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NSIA BANK

RightCom’s tailored approach to our needs has significantly improved our customer experience.
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AXIAN

RightCom has helped us deliver a unique customer experience, regardless of brand or country of operation.
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Orange

In ten years, our partnership with RightCom in Africa and Middle East to transform our in-store customer…
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A&C MALL

RightComXP made it easy to collect, analyse cx data and take swift action to close any ….
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Paystack

We chose RightCom because we have a lot of overlapping values. They have a great employee experience, highly skilled and pro-active agents, and teams in so many countries we are interested in expanding into.
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