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Engage and Collect
Our software suite makes it easy to capture feedback, emotion, and experience data from in-person and digital interactions. Data collection has never been so simple.
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Visualize the Data
Apply our proprietary technology to uncover hidden insights from collected data. With text, video and sentiment analysis, turn unstructured data into intelligence.
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Act and Follow Up
Prevent churn with our recommendation engine by automatically assigning the next action to the right people. Act fast and close the loop with at-risk customers.
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Track and Measure Success
Gauge the result of the actions taken to address critical issues and measure customer success. Establish the best practices and track effectiveness over time.
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From sentiment analysis to prediction of next actions, Ahava AI provides powerful real-time insights for decision-makers.
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Connect RightCom XP with other third-party systems to get a 360° view of customer interactions. Integrate data from your system to our platform and vice versa.
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We comply with a broad range of industry-based and data protection regulations. We apply SSL secure 256-bit encryption, just like banks do . All our physical servers are state-of-the art and are located in the European Union.
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XP Technology
Our unified technology allows you to connect all RightCom apps seamlessly. You can manage the customer journey by navigating from one application to the other without interruption.
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Ahava AI
Use our AI technology to save your customers and teams time. Automate almost everything you can imagine and improve customer effort score.
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Omnichannel
Manage customer experience across all your channels with uniform rules, policies, guidelines and triggers. Allow channel level management and personalization.
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CDP
Access a powerful Customer Data Platform that provides an in-depth understanding of your customers’ needs.
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Access & Roles
Manage and control user access and role across all RightCom applications. Activate additional rights as your business grows without hassle.
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Workflow Automation
Trigger actions such as sending surveys, creating tickets, and sending contextual notifications. Auto-update customer or employee data.
- A personalized demo that meets your business needs
- Recommendations on integrations with RightCom solutions
- Expert advice to make your customer experience management program a success
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We help companies improve customer satisfaction, reduce churn and generate more profitability.
Book your demo
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