Engage and Collect
Our software suite makes it easy to capture feedback, emotion, and experience data from in-person and digital interactions. Data collection has never been so simple.
Visualize the Data
Apply our proprietary technology to uncover hidden insights from collected data. With text, video and sentiment analysis, turn unstructured data into intelligence.
Act and Follow Up
Prevent churn with our recommendation engine by automatically assigning the next action to the right people. Act fast and close the loop with at-risk customers.
Track and Measure Success
Gauge the result of the actions taken to address critical issues and measure customer success. Establish the best practices and track effectiveness over time.
From sentiment analysis to prediction of next actions, Ahava AI provides powerful real-time insights for decision-makers.
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Connect RightCom XP with other third-party systems to get a 360° view of customer interactions. Integrate data from your system to our platform and vice versa.
We comply with a broad range of industry-based and data protection regulations. We apply SSL secure 256-bit encryption, just like banks do . All our physical servers are state-of-the art and are located in the European Union.
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XP Technology
Our unified technology allows you to connect all RightCom apps seamlessly. You can manage the customer journey by navigating from one application to the other without interruption.
Ahava AI
Use our AI technology to save your customers and teams time. Automate almost everything you can imagine and improve customer effort score.
Omnichannel
Manage customer experience across all your channels with uniform rules, policies, guidelines and triggers. Allow channel level management and personalization.
CDP
Access a powerful Customer Data Platform that provides an in-depth understanding of your customers’ needs.
Access & Roles
Manage and control user access and role across all RightCom applications. Activate additional rights as your business grows without hassle.
Workflow Automation
Trigger actions such as sending surveys, creating tickets, and sending contextual notifications. Auto-update customer or employee data.
- A personalized demo that meets your business needs
- Recommendations on integrations with RightCom solutions
- Expert advice to make your customer experience management program a success
We help companies improve customer satisfaction, reduce churn and generate more profitability.
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