The Europe’s General Data Protection Regulation (GDPR) became law on May 25, 2018. The aim of the GDPR is to protect all EU citizens from privacy and data breaches in today’s data-driven world. Although the key principles of data privacy still hold true to the previous directive, many changes have been proposed to the regulatory policies; the key points of the GDPR can be found below and our compliance to them.

Breach Notification

Under the GDPR, breach notifications are now mandatory in all member states where a data breach is likely to “result in a risk for the rights and freedoms of individuals”. This must be done within 72 hours of first having become aware of the breach. Data processors are also required to notify their customers, the controllers, “without undue delay” after first becoming aware of a data breach.

RightCom is committed to protecting the privacy of our customers. Transparency is also a commitment for us. We notify all stakeholders including RightCom’s teams and customers as soon as there is data breach. The notification is sent from [email protected] and we highly recommend to add our email address to your contacts. You will also find on our support page updates regarding any data breach we become aware of.

Right to Access

Part of the expanded rights of data subjects outlined by the GDPR is the right for data subjects to obtain confirmation from the data controller as to whether or not personal data concerning them is being processed, where and for what purpose. Further, the controller shall provide a copy of the personal data, free of charge, in an electronic format. This change is a dramatic shift to data transparency and empowerment of data subjects.

Our Customers own and control all information they input into the RightCom software (“Data”), and any information generated from that Data. Depending on how our Customers choose to use the software, Data may include personal information. Our Admin tool allows our Customers to manage the access to all Data they collect from end-users while using our software.

Right to be Forgotten

Also known as Data Erasure, the right to be forgotten entitles the data subject to have the data controller erase his/her personal data, cease further dissemination of the data, and potentially have third parties halt processing of the data. The conditions for erasure, as outlined in article 17, include the data no longer being relevant to original purposes for processing, or a data subject withdrawing consent. It should also be noted that this right requires controllers to compare the subjects’ rights to “the public interest in the availability of the data” when considering such requests.

RightCom has built an automated process that enables any end-user to request the deletion of his/her personal data from his/her RightCom’s account. It takes up to 24h to have all the data deleted. The data once deleted can not be retrieved.

Data Portability

GDPR introduces data portability – the right for a data subject to receive the personal data concerning them – which they have previously provided in a ‘commonly use and machine readable format’ and have the right to transmit that data to another controller.

RightCom has built an automated process that enables any end-user to request the export of his/her personal data from his/her RightCom’s account. An email notification is sent to the end-user with a secured link to download the export file as soon as it is available.

Privacy by Design

Privacy by design as a concept has existed for years, but it is only just becoming part of a legal requirement with the GDPR. At its core, privacy by design calls for the inclusion of data protection from the onset of the designing of systems, rather than an addition. More specifically, ‘The controller shall… implement appropriate technical and organisational measures… in an effective way… in order to meet the requirements of this Regulation and protect the rights of data subjects’. Article 23 calls for controllers to hold and process only the data absolutely necessary for the completion of its duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.

In case you have not already reviewed RightCom’s privacy and security compliance you can always find them on our website.  
Privacy Statement 
Security Statement 
You can also find more information on the GDPR and Data Protection here.