We design customer experience strategy for brands that help shift people experiences from standard to excellent
Watch Free Senegal Case Study
Transforming the way people live your company’s values
Methodology
We offer strategic, operational, and tactical expertise through workshops, contracting, and consulting for businesses in search for consistent CX across all touch points.
Research
Through qualitative and quantitative research, we manage to understand behavior, motivations and expectations. We weave them into your culture to create a unique value proposition.
Recommendation
Our CX experts deliver practical and tailored recommendations, crafted for all stakeholders impacting your customer experience. We partner with your team to drive and sustain execution that delight your customers and have a lasting impact.
Get inspired by our customer success stories
Fintech
We chose RightCom because we have a lot of overlapping values. They have a great employee experience, highly skilled and pro-active agents, and teams in so many countries we are interested in expanding into.
Fintech
We chose RightCom because we have a lot of overlapping values. They have a great employee experience,…
Retail
RightCom XP made it easy to collect, analyse cx data and take swift action to close any…
Telecom
In 10 years, our partnership with RightCom in Africa and Middle East to transform our in-store customer…
Telecom
RightCom CX Advisory team has helped us uncover the hidden insights in our customer experience data.
Banking
RightCom’s expertise and knowledge of the cx market in Africa influenced our strategy.
Banking
RightCom's expertise and knowledge of the cx market in Africa influenced our strategy.
Logistics
The software enabled us to improve the customer journey and reduce the waiting time in our service…
Telecom
RightCom is a strategic partner for our distribution and sales network. Their dynamic network of agents allows us to provide consumers quick access to our products
Telecom
RightCom is a strategic partner for our distribution and sales network. Their dynamic network of agents allows…
Manufacturing
We chose RightCom as strategic partner for our CX program because of their expertise in the field in Africa
Manufacturing
We chose RightCom as strategic partner for our CX program because of their expertise in the field…
Telecom
RightCom has helped us deliver a unique customer experience, regardless of brand or country of operation.
Telecom
RightCom has helped us deliver a unique customer experience, regardless of brand or country of operation.
Cosmetics
We have seen an increase in repeat business from all customer segments thanks to RightCom.
Cosmetics
We have seen an increase in repeat business from all customer segments thanks to RightCom.
Banking
RightCom’s tailored approach to our needs has significantly improved our customer experience.
Banking
RightCom's tailored approach to our needs has significantly improved our customer experience.
- A personalized demo that meets your business needs
- Recommendations on integrations with RightCom solutions
- Expert advice to make your customer experience management program a success
We help companies improve customer satisfaction, reduce churn and generate more profitability.
