Understand the website/app user experience including effort, success, and emotion to identify experience gaps. Use this to guide design decisions and increase CSAT and brand perception.
Improve the conversion rate of key moments in the digital journey, such as the check out experience, and increase revenue growth as a result.
Optimize digital marketing and support content for improved effectiveness to reduce support costs and improve brand perception.
Perform research against target audiences in digital channels to address questions regarding product development, buyer segmentation, marketing messaging and competitor analysis.
Deliver targeted ads, offers, and notifications to drive customer conversion and retention.
Use robust targeting technology to measure ad effectiveness and capture demographic details of your site visitors. Use that data to improve positioning to advertisers.
Perform research against target audiences in digital channels to address questions regarding product development, buyer segmentation, marketing messaging and competitor analysis.
Deliver targeted ads, offers, and notifications to drive customer conversion and retention.
Capture customer feedback on digital services such as customer support via chat or video. Identify key drivers behind CSAT and prioritize key actions to drive improvement.
