Banking agent network, cash-in/cashout, customer support, NPS.
In the world of financial services, speed, security, and trust are non-negotiable. Customers want seamless transactions, responsive support, and the confidence that their needs are understood and anticipated.
RightCom helps banks, microfinance companies and fintechs optimize the customer journey, strengthen loyalty and improve team productivity, thanks to a complete suite of digital and field solutions.
To educate, inform and anticipate needs.
(RightSurvey)
Understand expectations on
a new card, credit or mobile money service.
Instantly provide key information on rates,
products or account opening conditions.
To avoid queues
endless and improve support.
Streamline service and build trust.
Reduce waiting times in branches, direct to the right
counter or advisor.
Unify interactions from the branch, the website,
social networks and the telephone.
Display updated rates, promotions on
financial products, fraud prevention messages.
Detect a stressed customer or
unhappy for prompt support.
Build loyalty and continuously improve.
Measure satisfaction after opening a
account or transaction.
Detect signs of disengagement or
of dissatisfaction before closing an account.
Understanding customer behavior,
identify cross-sell and upsell opportunities.
-40% waiting time, +20% satisfaction.
RightBot + RightPlayer. ÿ Expected result: +30% perceived trust.
-25% churn (departure rate).
+35% acceptance of offers.
Understand expectations about financial products.
Centralize and track all requests.
Make decisions based on customer data.
Efficiently manage branch flows.
Distribute information and promotions in real time.
Schedule appointments and avoid waiting.
Answer common questions 24/7.
Track loyalty and anticipate departures.
Understand the emotional state of customers live.
Identify future trends and needs.
