Appointment management, queues, patient satisfaction, internal communication.
In industry and energy, customer experience isn’t just about relationships it’s about reliability, safety, and operational performance. A poorly managed power outage, delayed maintenance, or poor communication can cause major economic losses and damage trust. RightCom helps manufacturers, energy suppliers and technical service providers anticipate problems, streamline intervention management and improve customer satisfaction thanks to its integrated solutions.
Anticipate needs and prepare the ground.
Collect the expectations of industrial customers or
users before deployment, installation or maintenance
Organize technical appointments to minimize production or service
interruptions.
Instantly respond
to questions about deadlines, procedures or regulations
Provide real-time information on planned operations
(works, network updates).
Streamline operations and guarantee security.
Coordonner les entrées du personnel, des visiteurs ou des sous-traitants
Process and track all requests and ongoing incidents.
Detect tensions and
immediately adjust communication or actions.
Analyze field data to avoid overloads and prioritize critical
actions
Improve reliability and build loyalty among industrial customers.
Measure perceived quality, compliance with deadlines and clarity of communication.
Maintain the relationship with performance reports, optimization recommendations and preventive maintenance offers
Exploit data to anticipate
failures, reduce downtime and optimize costs.
20% reduction in unplanned interruptions
25% gain in operational efficiency.
-40% of complaints related to lack of information.
+30% overall satisfaction and confidence.
Measure quality perception and identify improvements.
Centralize requests and incidents
Leverage data to improve efficiency
Manage flow and access to industrial sites.
Communicate in real time with teams and customers.
Plan interventions and maintenance.
Respond 24/7 to customer and partner questions.
Build loyalty through constant monitoring
Detect and react to customer emotional signals.
Anticipate incidents and optimize operations.
