Digitalization services, RightQ reception, feedback, flow management.
In the public sector, every interaction with a citizen shapes the perception of the administration. Delayed applications, endless queues, lack of information… these are all points of friction that can be transformed into positive experiences thanks to RightCom. Our solutions enable administrations to digitize their services, streamline reception and communicate clearly and proactively, while measuring user satisfaction.
Prepare citizens and avoid unnecessary travel.
Choice of time slot, SMS or email reminders.
Chatbot which indicates the documents to bring, timetables, procedures.
Online form to reduce the time to
ticket office.
Reduce waiting times, streamline traffic flow, provide real-time information.
Digital tickets, real-time display of
advancement.
Information announcements
public, prevention, citizen campaigns.
Detect dissatisfaction or
frustration to act immediately.
Ensure monitoring, measure satisfaction, improve services.
Post-service, by SMS or email.
Prioritize improvements according to
citizen impact.
-35% waiting time, +25% perceived fluidity.
-40% of incomplete files.
+30% of users served remotely.
+20% citizen confidence.
-25% processing errors.
Collect citizen feedback at every stage.
Centralize requests and complaints.
Track and analyze service performance.
Optimize queues and improve physical reception.
Distribute public information and campaigns.
Facilitate appointment scheduling.
Guide and answer simple questions 24/7.
Track quality and satisfaction.
Analyze citizens’ feelings on site.
Identify trends and anticipate future needs.
