Appointment management, queues, patient satisfaction, internal communication.
In the telecommunications industry, every minute counts. Subscribers want to be connected at all times, receive quick responses, and enjoy seamless service, both online and in-store. RightCom helps telecom operators and providers improve customer experience , reduce processing
times and strengthen loyalty, thanks to a complete ecosystem of digital and field solutions.
Anticipate needs and reduce unnecessary calls.
Instant responses on billing, offers, network coverage.
Home repairs, line installation, in-store service.
Survey on new offers or needs before launch.
Streamline service and avoid dissatisfaction
In store, to direct you to the right technical or sales department
A one-stop shop for complaints and follow up.
Display of promotions, prevention messages or network information.
Identify a frustrated customer and direct them to an
expert advisor.
Ensure monitoring and loyalty
After each call, repair or store visit.
Anticipate termination, offer retention offers
detect recurring causes of frustration and
prioritize corrections
-40% waiting time, +25% in-store satisfaction.
-35% manual tickets
-20% churn (termination rate)
+30% adoption of new offers
Understanding subscriber expectations
Centralize and track requests.
Make quick decisions using data
Manage in-store flows.
Inform and promote in real time.
Simplify technical appointments.
Respond instantly 24/7
Track loyalty and take action before churn.
Detect emotions in real time.
Predict needs and trends.
