RightCom was founded in April 2013, driven by a simple belief: every customer deserves a seamless, human, and memorable experience. Since then, we’ve become the leader in customer experience (CX) management in Africa, helping businesses put their customers back at the heart of their priorities.
Over the years, we’ve grown alongside our partners, maintaining a clear vision: preventing negative experiences from becoming a barrier to growth. Thanks to our technological tools, our field presence, and our expertise, we help companies anticipate needs, detect weak signals, and implement the right actions at the right time.
We have developed an innovative, intuitive and user-friendly software suite: intelligent surveys, omnichannel customer service, emotional analysis, chatbot, appointment management, digital signage; all interconnected tools to create seamless and measurable experiences at every touchpoint.
RightCom OS is our foundation of “as-a-service” services, making the customer experience more accessible, flexible, and efficient:
CCaaS (Customer Care as a Service): an outsourced, omnichannel, and scalable customer service
ANaaS (Agent Network as a Service): a network of field agents available on demand
Sales as a Service: an outsourced and expert sales force to support growth
Beyond tools and services, we believe in people and co-construction. We support our clients over the long term through:
CX strategic consulting ROI study Automation of processes to improve fluidity Training and awareness of teams And the outsourced management of their sales or customer support Today,
RightCom is a pan-African company with a global reach, present in 6 African countries (Benin, Ghana, Ivory Coast, Nigeria, South Africa, Mauritius) and commercially active in more than 30 countries. Aware of the cultural richness of Africa, we adapt each approach to the local realitiesof our clients.
We continue to evolve, hand in hand with those who trust us, to build together more human, more connected,and more sustainable experiences
We believe that a good customer experience is not a luxury, but an essential lever for performance and well
being.
Our vision is simple: to offer every company the means to excel in customer relations , thanks to
comprehensive support, from consulting to outsourcing, including our innovative technologies.
By combining human intelligence and technological power, we help our clients achieve their goals,
while improving the daily lives of their employees and the lasting satisfaction of their customers.
Behind every solution, every project, every team, there are values that guide us every day
At RightCom, everyone is encouraged to propose, to create, to make their voice heard. This is how our best ideas are born.
We build strong relationships, based on transparency and commitment, with our clients and our employees.
Our greatest pride is growing with those we support. When our clients succeed, we succeed too.
We believe that diversity is a source of wealth and that every voice deserves to be heard. RightCom is committed to attracting, developing, and retaining talent regardless of background,gender, culture, or belief. Today, between 30% and 60% of our team is made up of women. 10% of our profits are dedicated to skills development, inclusion and equal opportunities.
Every employee is encouraged to flourish and become an even stronger version of themselves.
We believe in an environment where everyone can learn, contribute, and grow freely.
At RightCom, transforming lives is part of our mission. We are committed to giving back to society. Through our CSR program, we take action each year in three key areas:
These commitments are not one-off actions, but a lasting promise: to make a difference, where it matters
