RightCom, une société leader dans la gestion de l’expérience client, offrant aux entreprises de toutes tailles une offre CX entièrement intégrée, qui combine technologie, stratégie et externalisation, poursuit sa diversification de produits et services en lançant un nouveau centre d’appels Digital BPO CX au Nigeria.
The Digital BPO CX Call Center will provide for local enterprise and SMB clients, particularly in booming sectors such as fintech, e-commerce and gig economy, a unique BPO CX service perfectly tailored to each sector. This service, already available to the company’s customers in other countries, officially opens up to the most dynamic market on the continent.
The Digital BPO CX Call Center teams covers 24/7 throughout the year the various needs of clients such as:
- Onboarding new customers
- Product education and pre-sale information
- Order status, return or exchange
- Order cancellation and return
- Address change management
- Troubleshooting or connection problems
- Cross-selling or up-selling
- Transaction issue tracking
- Compliance review
- Dispute management
This new and innovative service designed with our unique customer obsession culture help businesses minimize capital expenditure, stay agile, guarantee customer satisfaction, increase customer loyalty while improving NPS and CSAT scores, and benefit from RightCom’s global expertise in CX strategy development and CX technology implementation.
Are you a business struggling to provide quality support experiences on all channels? RightCom provides the brand fanatics who will go the extra mile for your client satisfaction.
About RightCom
RightCom is a fast growing technology company that design, implement, and run customer experience as a service. The company’s cloud-based software helps businesses improve customer satisfaction and discover cross-selling opportunities through sentiment analysis and leverage on feedback data to predict customer churn before it happens.
