Teams - RightCom

Digital & IT Team

Platform management, API integrations, automation, data analysis.

With our solutions, your IT team benefits from centralized tools to collect, process and analyze data from all your digital interactions. You can automate complex processes, easily integrate your existing systems and monitor technical and functional performance in real time.

Recommended tools

RightData

Understand your customer experience data in a few clicks

RightSurvey

Collect customer feedback like NPS, CSAT, CES and more

RightBot

Design and build the chatbots you need for your business or project

RightDesk

Provide helpdesk support to your customers across all channels

Ahava IA

Predictive analysis and artificial intelligence to anticipate technical needs.

Customer Service / Customer Relations

Omnichannel interaction management, improved satisfaction, rapid resolution.

We provide you with tools to manage all your communication channels (telephone, email, chat, social networks) in a unified space. You can track conversations, anticipate needs and continuously improve customer satisfaction.

Recommended tools

RightDesk

Provide helpdesk support to your customers across all channels

RightQ

Empower your walk-in customers with a smart queue management

RightBot

Design and build the chatbots you need for your business or project

RightTime

Simplify appointment booking for your customers

RightFlow

Understand your customers' emotional engagement.

RightSuccess

The right customer success software to grow accounts

RightSurvey

Collect customer feedback like NPS, CSAT, CES and more

RightPlayer

Create and publish content on multiple screens anywhere

Customer care as a service

Our BPO department provides brand fanatics with a customer-obsessed culture whose sole objective is your success.

Human resources

Employee experience management, engagement tracking, onboarding and offboarding.

Our solutions enable you to measure engagement, optimize your HR processes and improve the employee experience from hire to fire.

Recommended tools

RightSurvey

Collect customer feedback like NPS, CSAT, CES and more

RightSuccess

The right customer success software to grow accounts

RightTime

Simplify appointment booking for your customers

RightFlow

Understand your customers' emotional engagement.

RightData

Understand your customer experience data in a few clicks

Sales team & development.

Prospecting, sales, lead follow-up, expansion into new markets.

Thanks to our tools, your teams can better target their prospects, personalize their approach and follow each opportunity through to conversion.

Recommended tools

RightDesk

Provide helpdesk support to your customers across all channels

RightData

Understand your customer experience data in a few clicks

RightTime

Simplify appointment booking for your customers

RightSurvey

Collect customer feedback like NPS, CSAT, CES and more

Sales as a service

Outsourcing and sales force reinforcement.

Strategy Research

Research & Innovation team

Market research, ROI measurement, strategic management.

We give you access to reliable data to guide your strategic choices and continuously measure the effectiveness of your innovations.

Recommended tools

RightData

Understand your customer experience data in a few clicks

RightSurvey

Collect customer feedback like NPS, CSAT, CES and more

Agent networking

Marketing & communications team

Create campaigns, measure impact, improve brand perception.

Our tools enable you to measure the impact of your campaigns, optimize your content and interact more effectively with your audiences.

Recommended tools

RightSurvey

Collect customer feedback like NPS, CSAT, CES and more

RightPlayer

Create and publish content on multiple screens anywhere

RightData

Understand your customer experience data in a few clicks

General Management & Strategy

Performance management, data-driven decisions.

We give you the key indicators you need to pilot your organization with confidence and adjust your plans in line with actual data.

Recommended tools

RightData

Understand your customer experience data in a few clicks

ROI dashboards

RightSurvey

Collect customer feedback like NPS, CSAT, CES and more

Strategy Research

RightDesk

Provide helpdesk support to your customers across all channels

Operations & logistics team

Field coordination, agent management, distribution.

With our tools, you can monitor your resources in real time, optimize lead times and improve coordination between your teams.

Recommended tools

RightQ

Empower your walk-in customers with a smart queue management

RightDesk

Provide helpdesk support to your customers across all channels

RightTime

Simplify appointment booking for your customers

RightSurvey

Collect customer feedback like NPS, CSAT, CES and more

Agent Network as a Service