About this job

Founded in April 2013, RightCom is the leading customer experience management company in Africa. Specializing in cloud-based customer experience (CX) software, the company has become a one-stop shop for all CX needs, adding management consulting and outsourcing (CX BPO) to its enterprise suite and building a strong network of distribution agents.

At RightCom, we empower businesses across Africa to create seamless and personalized customer experiences

As part of its rapid expansion, RightCom is recruiting an Account Executive, to drive growth by identifying, engaging, and closing enterprise opportunities across Africa. You’ll act as a trusted advisor to clients, helping them transform their customer experience through RightCom’s solutions.

You will embody our values—Creativity, Trust, and Customer Success while working closely with Pre-Sales, Marketing, and Partner teams to deliver results.

Responsibilities

Sales & Business Development

• Build and manage a robust pipeline of enterprise opportunities.
• Conduct consultative sales conversations, from prospecting to deal closure.
• Achieve and exceed monthly and quarterly revenue targets.

Client Relationship Management

• Maintain strong, long-term relationships with key decision-makers.
• Conduct regular business reviews to ensure satisfaction and identify upsell opportunities to grow key accounts.

Collaboration

• Work with Pre-Sales Engineers for solution scoping and tailored demonstrations.
• Collaborate with Marketing and Partner Operations to execute go-to-market plans.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 3–5 years of B2B sales experience, ideally in SaaS or CX technology.
• Proven track record of exceeding sales targets.
• Excellent communication, negotiation, and presentation skills.
• Experience managing enterprise accounts across multiple countries is an advantage.

What we offer

• Competitive base salary plus performance-based commission.
• Opportunity to lead enterprise relationships across Africa.
• Continuous professional growth through sales enablement programs.
• Collaborative culture focused on innovation and customer value.

Work location: Accra, Ghana / Lagos Nigeria

Do you have a knack for B2B sales and excel in fostering long term client relationship to sell CX solutions that meet enterprise client needs? Join RightCom now and help write the next chapter of CX in Africa.