About the Position

RightCom has been revolutionizing customer experience in Africa for more than a decade. Creating innovative experiences that make customer journey seamless, personalized, simple and outstanding, RightCom empowers businesses in approximately 30 markets to join and thrive in the experience economy.

Our CX platform – RightCom XP – allows businesses to anticipate customer needs and identify upselling and cross-selling opportunities regardless of the touchpoint (mobile app, website, location, contact center, as well as agent network) while RightCom OS offers next-gen managed services (MS) .

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Creativity, Trust, and Customer Success. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

We are committed to an innovation program aimed at transforming human and technological capabilities across the entire organization to enable a digitally-driven offering for every product and service. Our ambition is to implement data points and digital solutions that enable us to attract, retain, and grow our customer base, secure our existing revenue streams, and innovate where we identify a competitive advantage.

Based in Abidjan at our subsidiary in Côte d’Ivoire, the ideal Client Delivery Associate is responsible for the operational execution of projects, from initial technical configuration to supporting clients to ensure maximum adoption of our tools. Their primary role will be to ensure compliance with the Scope of Work (SOW) while maintaining a high level of customer satisfaction.

Responsibilities

• Deployment and Implementation
• Technical and CX site audit
• Coordinate the installation and configuration of software and hardware solutions (satisfaction kiosks, queue management systems, etc.).
• Monitor the physical deployment of sites against defined monthly objectives.
• Configure software modules according to the specific requirements identified in the client contract.
• Training and transfer of technical and business expertise to end users
• Preventive and corrective maintenance
• Operational Management and Monitoring
• Monitor the technical health of integrations (particularly APIs with third parties such as banks or telecommunications providers).
• Track key performance indicators (KPIs) such as Lead Time Variance and hardware failure rates during deployment.
• Analyze performance data to identify logistical or technical bottlenecks.
• Ensure compliance with processes
• Customer Relations and Support
• Serve as the daily technical point of contact for customers during the delivery phase.
• Conduct training sessions for end users on RightCom platforms.
• Prepare regular progress reports on the status of deliverables and adherence to deadlines.
• Provide technical support and collaborate with the technical team
• Systematically manage accounts with on-premises architecture and handle customer weather operations.

Qualifications

• Education: Bachelor’s or Master’s degree in Project Management or Business Information Systems.
  
  
• Experience: 1 to 3 years of experience in a solution deployment role (SaaS or hardware) or in operations management.
• Skills:
  Proficiency in project management and data analysis tools (advanced Excel).
  • Understanding of data flows (APIs) and basic software architectures.
  • Ability to interpret performance reports and uptime metrics.
  • Knowledge of computer hardware and operating systems.
  • Organizational rigor and attention to detail.
  • Excellent written and oral communication skills.
  • Results-oriented and able to manage priorities in a dynamic environment.
  • Strong business acumen
  • English is a major asset
  • Proficiency in project management and data analysis tools (advanced Excel).
  • Understanding of data flows (APIs) and basic software architectures.
  • Ability to interpret performance reports and uptime metrics.
  • Knowledge of computer hardware and operating systems.
  • Organizational rigor and attention to detail.
  • Excellent written and oral communication skills.
  • Results-oriented and able to manage priorities in a dynamic environment.
  • Strong business acumen
  • English is a major asset

What We Offer

• A strategic position at the heart of a pan-African company’s operations.
• A high degree of autonomy and a direct impact on the company’s overall performance.
• A dynamic, international, structuring environment.
• Opportunities for advancement to high-impact roles.
• Competitive compensation and benefits based on your profile

Are you organized, results-oriented, and interested in leading key operations at a fast-growing pan-African tech company? Join RightCom as a Client Delivery Associate!