About the job

RightCom has been revolutionizing customer experience in Africa for more than a decade. Creating innovative experiences that make customer journey seamless, personalized, simple and outstanding, RightCom empowers businesses in approximately 30 markets to join and thrive in the experience economy.

Our CX platform – RightCom XP – allows businesses to anticipate customer needs and identify upselling and cross-selling opportunities regardless of the touchpoint (mobile app, website, location, contact center, as well as agent network) while RightCom OS offers next-gen managed services (MS) .

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Creativity, Trust, and Customer Success. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

We are embarking on an innovation agenda as an organization-wide transformation of people and technology capabilities to enable digital-first delivery for every product and service. Our ambition is to establish digital and data points that allow us to: attract, retain and develop customers; secure existing revenue streams; and innovate where we identify a competitive advantage.

The Finance and Administrative Assistant will provide assistance to the Finance Manager in day-to-day running of the finance office. This on-site role is based in Accra, Ghana.

Responsibilities

Finance & Compliance

• Receive, review, and route invoices for approval; assist with accurate data entry and timely processing
• Match invoices to purchase orders and receipts; research and resolve discrepancies in collaboration with stakeholders 
• Maintain organized and compliant accounts payable documentation and records
• Assist with monthly bank reconciliations and financial recordkeeping
• Support internal controls by ensuring adherence to company financial policies and procedures
• Invoice Reconciliation: Reviewing vendor invoices against purchase orders and delivery notes (three-way matching) before submitting them to the finance team for payment processing.
• Cost Analysis: Analyzing procurement spend patterns, tracking cost-per-unit metrics, and identifying strategic opportunities to cut operational expenses.
• Regulatory & Policy Compliance: Ensuring all procurement activities align with internal corporate governance policies, anti-bribery standards, and local commercial law.

Administration

• Oversee and supervise the administrative function of the organization including reception, property/facility management, safety of the work environment, and provision of furnishings and equipment necessary for effective operations
• Oversee the management of all contracts and other financial commitments
• Monitor all legislation relevant to the organization (employment standards, occupation health and safety, etc.) and all regulations on professional certification to ensure that the organization is compliant
• Assist with the management of G&A on a day-to-day basis
• Assist with the periodic review of personnel files to ensure completeness and follow up on actions required
• Initiate action, prepare and follow-up on procurement requests for both client projects and internal needs

Procurement & Sourcing

• Supplier Selection & Evaluation: Researching, identifying, and vetting potential vendors and suppliers based on price, quality, delivery speed, and reliability.
• Negotiation: Bidding and negotiating contract terms, pricing, payment schedules, and Service Level Agreements (SLAs) with suppliers to maximize cost savings.
• Purchase Order (PO) Processing: Reviewing internal purchase requisitions, verifying budget approvals, and issuing formal purchase orders to vendors.
• Contract Management: Monitoring active vendor contracts to ensure compliance with agreed-upon terms, and managing renewals or terminations.

Supply chain & Logistics Coordination

• Freight & Transport Management: Coordinating with shipping partners, freight forwarders, and local couriers to arrange the domestic or international transport of goods.
• Customs Clearance: Preparing, reviewing, and managing shipping documentation (e.g., bills of landing, commercial invoices, import/export permits) to ensure compliance with customs regulations and minimize transit delays.
• Tracking & Inbound Logistics: Monitoring shipments in transit, troubleshooting logistical bottlenecks, and providing updates on estimated delivery times to internal teams.

Inventory & Warehouse Oversight

• Inventory Control: Monitoring stock levels to prevent stockouts of critical materials while minimizing excess inventory that ties up working capital.
• Receiving & Quality Assurance: Overseeing the receipt of inbound goods, ensuring the delivered items match the purchase order in both quantity and quality, and managing returns for damaged or incorrect items.
• Storage Optimization: Working with relevant stakeholders to ensure goods are stored safely, systematically, and in optimal conditions (especially for fragile or sensitive items).

Qualification

• Bachelor’s degree in Accounting, Finance and Economics.
• 2 years of professional experience in accounting preferably in private sector or proven proficiency in accounting skills
• Excellent organizational and time management skills with the ability to manage multiple priorities
• High attention to detail and accuracy, particularly in financial documentation
• Clear and professional written and verbal communication skills
• Ability to handle confidential and sensitive information with discretion
• Strong interpersonal skills and a service-oriented mindset
• Ability to work quickly, effectively and productively under pressure
• Ability to work independently while knowing when to escalate issues
• Proficiency in Microsoft Office (Excel, Outlook, Teams, etc.) and accounting software
• Strong follow-through and reliability in a fast-paced environment
• High standards of personal and professional integrity
• Creative, hard-working and resourceful individual
• Knowledge of local tax regulations and labor law
• High commitment to the production of quality work