About the Role
Founded in April 2013, RightCom is the leading customer experience management company in Africa. Specializing in cloud-based customer experience (CX) software, the company has become a one-stop shop for all CX needs, adding management consulting and outsourcing (CX BPO) to its enterprise suite, supported by a strong distribution agent network.
To support the deployment of its technology solutions for clients and improve the coordination of internal projects, RightCom is recruiting an IT Project Manager. You will be responsible for end-to-end project management, from scoping to go-live, working closely with Product, Development, Support, and Delivery teams.
Main Mission
Manage, coordinate, and deliver client and internal IT projects on time, within scope, and at the expected quality level.
Key Responsibilities
🧭 IT Project Management
- Gather and analyze technical requirements with clients and internal stakeholders.
- Draft functional and technical specification documents.
- Develop project plans, allocate tasks, track milestones, and manage priorities.
- Organize and lead project follow-up meetings (stand-ups, checkpoints, steering committees).
👨💻 Technical & Functional Coordination
- Collaborate closely with developers (frontend, backend, mobile, DevOps).
- Coordinate testing, user acceptance phases, and go-live.
- Track bug fixes, technical evolutions, and version releases.
- Validate deliverables with internal or external clients.
📈 Quality Monitoring & Documentation
- Define success indicators (project KPIs, technical quality, client satisfaction).
- Maintain complete, up-to-date project documentation.
- Draft progress reports and meeting minutes.
- Identify roadblocks and propose quick, effective solutions.
🤝 Client Relationship & Support
- Act as the main IT contact for clients throughout the project lifecycle.
- Support users during onboarding and initial training phases.
- Collect user feedback and share with Product teams.
- Contribute to a smooth, responsive, and professional project experience.
Desired Profile
- Experience: 3–5 years in IT project management, within SaaS, software integration, or digital transformation environments.
- Education: Master’s degree (Bac+4/5) in Computer Science, Information Systems, Engineering, or equivalent.
- Strong knowledge of project management methodologies (traditional and agile).
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Strong organizational skills, rigor, cross-functional leadership, and analytical ability.
- Proficiency with project management tools (Notion, Trello, Jira, ClickUp, etc.) and collaboration platforms.
- Fluency in French; technical English is a plus.
What We Offer
- A high-impact cross-functional role in a leading pan-African tech company.
- Opportunities to work on innovative projects with both technical and human dimensions.
- An agile, collaborative, and constantly evolving environment.
- Recognition based on results and increasing responsibilities.
- Competitive compensation and career growth opportunities.
📩 Do you enjoy organizing, coordinating, and delivering projects with rigor and method? Join RightCom as an IT Project Manager and contribute to the success of our technology deployments across Africa.
