About this job

Founded in April 2013, RightCom is the leading customer experience management company in Africa. Specializing in cloud-based customer experience (CX) software, the company has become a one-stop shop for all CX needs, adding management consulting and outsourcing (CX BPO) to its enterprise suite and building a strong network of distribution agents.

RightCom is redefining customer experience across Africa—and our marketing team tells that story to the world. As part of its rapid expansion, RightCom is recruiting a Marketing Executive, to design and execute integrated campaigns that drive awareness, engagement, and lead generation across multiple markets.

You’ll collaborate across internal  teams and with external partners to deliver creative campaigns that reflect our core values of Creativity, Trust, and Customer Success.

Responsibilities

Brand & Communications

• Build and own a robust marketing and growth strategy for Anglophone Africa region.
• Create marketing collateral including brochures, videos, and client success stories.
• Support event planning, sponsorships, and PR initiatives to position RightCom as an industry thought leader.

Campaign Management

• Develop and execute digital and offline marketing campaigns aligned with business goals.
• Manage content calendars, email campaigns, and social media presence.

Partner Management 

• Oversee outsourced marketing campaigns by marketing, PR and media agencies amongst others.
• Report partner performance to management and track ROI ensuring RightCom gets value on investments. 

Analytics & Reporting

• Track campaign performance and optimize ROI through data-driven insights.
• Maintain consistent brand voice across all channels.

Qualifications

• Bachelor’s degree in Marketing, Communications, or related field.
• 2–5 years of B2B marketing experience, preferably in SaaS or tech.
• Fluent in both French and English
• Strong digital marketing skills (SEO, social media, automation, analytics).
• Excellent writing and storytelling abilities.
• Creative mindset with attention to detail and results.

What we offer

• An opportunity to shape the brand of Africa’s CX leader.
• Work with a collaborative, creative, and high-performing marketing team.
• Competitive compensation and professional development opportunities.
• Exposure to pan-African markets and thought leadership platforms.

Work location: Accra, Ghana / Lagos, Nigeria

If you a result-driven marketing professional with a proven record of delivering double digit growth in B2B marketing environment, this role is for you. Join RightCom and help write the next chapter of CX in Africa.