About this job

Founded in April 2013, RightCom is the leading customer experience management company in Africa. Specializing in cloud-based customer experience (CX) software, the company has become a one-stop shop for all CX needs, adding management consulting and outsourcing (CX BPO) to its enterprise suite and building a strong network of distribution agents.

At RightCom, we empower businesses across Africa to create seamless and personalized customer experiences. 

RightCom’s growth is driven by a powerful partner ecosystem across Africa. As part of its rapid expansion, RightCom is recruiting a Partner Operations Executive, who will manage, enable, and grow our network of strategic partners—ensuring they are well-equipped to market, sell, and support RightCom solutions effectively.

This role is ideal for a relationship-driven, process-oriented professional who thrives in collaboration and believes in building win–win partnerships.

Responsibilities

Partner Enablement & Support

• Onboard new partners and ensure full understanding of RightCom solutions and sales processes.
• Design and execute partner training, certification, and performance monitoring programs.

Operational Excellence

• Coordinate partner agreements, incentive programs, and reporting cycles.
• Maintain accurate partner data and performance dashboards.

Collaboration

• Work with Marketing and Sales to co-develop campaigns and joint go-to-market initiatives.
• Serve as a key liaison between partners and internal teams for escalations or support needs.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 2–4 years of experience in partner/channel operations or sales coordination.
• Strong organizational, communication, and multitasking abilities.
• Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zoho CRM, Zoho Bigin, etc).
• Analytical mindset with ability to track and report on partner performance.

What we offer

• Dynamic, growth-oriented work environment.
• Direct exposure to top regional partners and enterprise clients.
• Continuous learning through cross-functional collaboration.
• Competitive compensation and incentive structure.

Work location: Accra, Ghana / Lagos, Nigeria

If you are excited about fostering long-term partner relations and driving operation excellence, this opportunity is fro you. Join RightCom and help write the next chapter of CX in Africa.