About the job

RightCom has been revolutionizing customer experience in Africa for more than a decade. Creating innovative experiences that make customer journey seamless, personalized, simple and outstanding, RightCom empowers businesses in approximately 30 markets to join and thrive in the experience economy. 

Our CX platform – RightCom XP – allows businesses to anticipate customer needs and identify upselling and cross-selling opportunities regardless of the touchpoint (mobile app, website, location, contact center, as well as agent network) while RightCom OS offers next-gen managed services (MS). 

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Creativity, Trust, and Customer Success. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. 

We are embarking on an innovation agenda as an organization-wide transformation of people and technology capabilities to enable digital-first delivery for every product and service. Our ambition is to establish digital and data points that allow us to: attract, retain and develop customers; secure existing revenue streams; and innovate where we identify a competitive advantage.

As a Product Owner at RightCom, you are the engine that keeps your engineering squad moving at full speed. This role was purpose-built to separate delivery execution from product strategy — giving engineers a dedicated product partner so they always have high-quality, ready-to-build work, and freeing Product Managers to focus on customer research, roadmap, and market intelligence.

Responsibilities

You own three critical functions simultaneously: 

1. building and maintaining a deep, well-groomed backlog so engineering always has high-quality work ready; 
2. leading the agile ceremonies that keep your squad aligned and unblocked; and serving as the embedded execution partner who ensures that what gets built precisely matches what was intended. 
3. You receive high-level feature definitions and handoff packages from a Product Manager — and you are responsible for everything that happens from that point through story completion and acceptance testing.
   

Backlog Ownership

•  Own and maintain a deep, continuously groomed product backlog for your assigned engineering squad — targeting a minimum of two full sprints of pointed, ready-to-execute stories at all times
•  Decompose high-level feature definitions received from the Product Manager into well-formed user stories with complete acceptance criteria, explicit scope boundaries, and clear definition-of-ready compliance
•  Manage story sequencing, dependency tracking, and priority ordering within your squad’s backlog; surface conflicts or ambiguities to the Product Manager before they affect sprint planning
•  Maintain requirement traceability from feature definition through individual stories, acceptance testing, and delivery confirmation
•  Track and report backlog coverage metrics; proactively flag risks to backlog health before they affect sprint starts
  

Scrum Master & Agile Ceremonies

•  Lead all agile ceremonies for your assigned squad: sprint planning, daily stand-up, backlog grooming, sprint review, and retrospective
•  Facilitate ceremonies with structure and discipline: keeping discussions focused, outcomes documented, and follow-up actions clearly owned
•  Actively identify and remove blockers that affect squad velocity; escalate impediments that require cross-team coordination to the appropriate owner
•  Track squad velocity over time; identify patterns of disruption, rework, or scope creep and surface root causes with proposed solutions
•  Foster a healthy, high-performing team environment within your squad — modeling clarity, accountability, and continuous improvement
  

Squad Execution Partnership

•  Serve as the primary product point of contact for your squad’s engineers on all story-level questions: clarifications, edge cases, acceptance criteria interpretation, and in-sprint priority decisions
•  Conduct or coordinate user acceptance testing (UAT) for completed stories; verify that delivered functionality meets accepted criteria before sprint sign-off
•  Own iterative path planning within the sprint — maintaining a clear view of what’s in progress, what’s at risk, and what adjustments are needed to meet sprint goals
•  Document edge cases, integration considerations, and workflow exceptions that emerge during development; incorporate learnings into future story writing
•  Iterate on prototypes as features evolve during development
•  Partner closely with your Product Manager to ensure that the upstream requirements pipeline is healthy — providing early warning when the handoff package for upcoming features is insufficient for story decomposition
  

What does success looks like?

•  Squad’s backlog maintains 2 full sprints of pointed, ready-to-execute stories at all times — sprint-start scrambles are the exception, not the norm
•  All agile ceremonies are running on schedule and documented and facilitation has fully transitioned to you
•  Engineers are consistently unblocked on story-level questions within the sprint — PM escalation happens rarely and intentionally
•  Acceptance testing is a consistent, documented practice: no story ships to sprint sign-off without verified criteria
  

Qualifications

• 2+ years of experience as a Product Owner, Business Analyst, or junior Product Manager or software engineer in an agile software development environment
• Demonstrated ability to write precise, complete user stories and acceptance criteria for complex software features
• Experience facilitating agile ceremonies — including sprint planning, grooming, and retrospectives — with engineering teams
• Strong attention to detail; able to identify gaps, ambiguities, and unstated assumptions in feature specifications before they reach development
• Clear, structured written communication skills: able to translate product intent into engineering-ready language with no room for misinterpretation
• Organized, proactive, and comfortable managing concurrent priorities across multiple active stories within a sprint
• Genuine ownership mindset: you take personal accountability for your squad’s backlog health and delivery outcomes
• Comfortable using AI tools (LLMs, prototyping tools, code-querying tools) as part of day-to-day product work
• Certified Scrum Product Owner (CSPO) or equivalent agile certification
• Experience in SaaS platforms 
• Familiarity with Azure DevOps, ClickUp, or similar agile project management and backlog tools
• Background in software QA or acceptance testing
• Fluent in French and English is a nice to have