About the position:

Founded in April 2013, RightCom is the leader in customer experience management in Africa. The company, which specializes in cloud-based customer experience (CX) management software, has become a one-stop shop for all customer experience needs, adding management consulting and outsourcing (CX BPO) to its enterprise software suite and a network of distribution agents.

As part of the structuring of its internal operations and its pan-African growth, RightCom is recruiting a Purchasing & Logistics Manager to oversee all purchasing, procurement, inventory management and logistics processes, ensuring operational efficiency, cost optimization and quality of service.

Main mission:

Define, organize and optimize RightCom’s purchasing and logistics strategy to support the company’s operational activities, while ensuring resource availability, cost control and flow reliability.

Key responsibilities :

🛒 Purchasing & supplier management

• Define and implement the company’s purchasing policy (goods, services, equipment).
• Identify, select and negotiate with suppliers and service providers.
• Monitor supplier contracts, commercial terms and delivery deadlines.
• Monitor suppliers and suggest more efficient or economical alternatives.

📦 Inventory management & procurement

• Organize and supervise inventory management (IT materials, supplies, equipment, consumables).
• Anticipate needs in conjunction with internal teams and ongoing projects.
• Set up tools to monitor and control stock levels.
• Reduce out-of-stocks, losses and overstocks.

🚚 Logistics & operational coordination

• Manage internal and external logistics flows (deliveries, transport, errands, inter-site transfers).
• Coordinate logistics providers and internal agents (courier, general services).
• Oversee the logistics of internal events, training courses and field deployments.
• Guarantee compliance with deadlines, quality and procedures.

📊 Budget monitoring & cost optimization

• Draw up and monitor the purchasing and logistics budget.
• Monitor expenses, analyze discrepancies and propose corrective actions.
• Set up performance indicators (costs, lead times, supplier quality).

🧱 Process & continuous improvement

• Structure and formalize purchasing and logistics procedures.
• Improve processes for greater efficiency, traceability and reliability.
• Collaborate with finance, administration and HR for seamless cross-functional management.

Profile required:

• Training: Bac+4/5 in logistics, purchasing, supply chain, management or equivalent.
• Experience: 4 to 7 years’ experience in a similar position, ideally in a multi-site or growing environment.
• Key skills :

• Mastery of purchasing processes, supplier negotiation and logistics management.
• Good budget analysis and cost tracking skills.
• Comfortable with management tools, ERP or advanced spreadsheets.

• Personal qualities: Organization, rigor, sense of anticipation, operational leadership.
• Soft skills: ability to manage priorities, negotiate, work cross-functionally.
• Languages: Fluent French, professional English appreciated.

What we offer:

• A strategic position at the heart of RightCom’s operations.
• A high degree of autonomy and a direct impact on the company’s overall performance.
• A dynamic, international, structuring environment.
• Opportunities for advancement to Operations Manager or Group Supply Chain Manager.
• Attractive remuneration and benefits according to profile.

📩 Are you structured, efficiency-oriented and want to lead key operations in a growing pan-African tech company? Join RightCom as a Responsab Purchasing & Logistics.