About the position:

RightCom has been revolutionizing customer experience in Africa for more than a decade. Creating innovative experiences that make customer journey seamless, personalized, simple and outstanding, RightCom empowers businesses in approximately 30 markets to join and thrive in the experience economy.

Our CX platform – RightCom XP – allows businesses to anticipate customer needs and identify upselling and cross-selling opportunities regardless of the touchpoint (mobile app, website, location, contact center, as well as agent network) while RightCom OS offers next-gen managed services (MS) .

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Creativity, Trust, and Customer Success. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

We are committed to an innovation program aimed at transforming human and technological capabilities across the entire organization to enable a digitally-driven offering for every product and service. Our ambition is to implement data points and digital solutions that enable us to attract, retain, and grow our customer base, secure our existing revenue streams, and innovate where we identify a competitive advantage.

As part of our efforts to streamline our internal operations, we are hiring a Purchasing & Logistics Manager to oversee all purchasing, procurement, inventory management, and logistics processes, ensuring operational efficiency, cost optimization, and high-quality service.

Based in Abidjan at our subsidiary in Côte d’Ivoire, the ideal Purchasing & Logistics Manager will be primarily responsible for defining, organizing, and optimizing the purchasing and logistics strategy to support the company’s operational activities, while ensuring resource availability, cost control, and the reliability of supply chains.

Responsibilities of the Purchasing and Logistics Manager:

Achats & gestion des fournisseurs

• Define and implement the company’s purchasing policy (goods, services, equipment).
• Identify, select and negotiate with suppliers and service providers.
• Monitor supplier contracts, commercial terms and delivery deadlines.
• Monitor suppliers and suggest more efficient or economical alternatives.

Gestion des stocks & approvisionnements

• Organize and supervise inventory management (IT materials, supplies, equipment, consumables).
• Anticipate needs in conjunction with internal teams and ongoing projects.
• Set up tools to monitor and control stock levels.
• Reduce out-of-stocks, losses and overstocks.

Logistique & coordination opérationnelle

• Manage internal and external logistics flows (deliveries, transport, errands, inter-site transfers).
• Coordinate logistics providers and internal agents (courier, general services).
• Oversee the logistics of internal events, training courses and field deployments.
• Guarantee compliance with deadlines, quality and procedures.

Suivi budgétaire & optimisation des coûts

• Draw up and monitor the purchasing and logistics budget.
• Monitor expenses, analyze discrepancies and propose corrective actions.
• Set up performance indicators (costs, lead times, supplier quality).

Process & amélioration continue

• Structure and formalize purchasing and logistics procedures.
• Improve processes for greater efficiency, traceability and reliability.
• Collaborate with finance, administration and HR for seamless cross-functional management.

Qualifications

• Training: Bac+4/5 in logistics, purchasing, supply chain, management or equivalent.
• Experience: 4 to 7 years’ experience in a similar position, ideally in a multi-site or growing environment.
• Key skills :

• Mastery of purchasing processes, supplier negotiation and logistics management.
• Good budget analysis and cost tracking skills.
• Comfortable with management tools, ERP or advanced spreadsheets.

• Personal qualities: Organization, rigor, sense of anticipation, operational leadership.
• Soft skills: ability to manage priorities, negotiate, work cross-functionally.
• Languages: Fluent French, professional English appreciated.

What we offer:

• A strategic position at the heart of RightCom’s operations.
• A high degree of autonomy and a direct impact on the company’s overall performance.
• A dynamic, international, structuring environment.
• Opportunities for advancement to Operations Manager or Group Supply Chain Manager.
• Attractive remuneration and benefits according to profile.

📩 Are you structured, efficiency-oriented and want to lead key operations in a growing pan-African tech company? Join RightCom as a Responsab Purchasing & Logistics.