About the Position

RightCom has been revolutionizing customer experience in Africa for more than a decade. Creating innovative experiences that make customer journey seamless, personalized, simple and outstanding, RightCom empowers businesses in approximately 30 markets to join and thrive in the experience economy.

Our CX platform – RightCom XP – allows businesses to anticipate customer needs and identify upselling and cross-selling opportunities regardless of the touchpoint (mobile app, website, location, contact center, as well as agent network) while RightCom OS offers next-gen managed services (MS) .

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Creativity, Trust, and Customer Success. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

We are embarking on an innovation agenda as an organization-wide transformation of people and technology capabilities to enable digital-first delivery for every product and service. Our ambition is to establish digital and data points that allow us to: attract, retain and develop customers; secure existing revenue streams; and innovate where we identify a competitive advantage.

We are seeking one (1) highly qualified Quality Engineer to join our team. This is a technical role designed for someone capable of looking beyond manual testing to build sustainable, automated, and secure software environments. You will be responsible for the end-to-end quality of our cloud applications, with a specific focus on developing our automation capabilities and ensuring the security of our CX platforms.

Responsibilities

• Automating development:
• Design, develop, and maintain advanced automated testing scripts using Playwright.
• Security and intrusion testing:
• Conduct regular security assessments and penetration testing to identify and remediate vulnerabilities within our cloud infrastructure.
• Performance and load testing:
• Use tools such as JMeter to ensure our platforms can handle high-competition CX environments
• Continuous integration:
• Integrate automated test suites into the CI/CD pipeline to ensure code quality validation at every stage of the development lifecycle.
• Functional and regression testing:
• Collaborate with the broader Quality Assurance team to run comprehensive functional and regression tests, ensuring that new features do not compromise existing system stability.

• Requirements Analysis:
• Working in partnership with developers and stakeholders to analyze business requirements, ensuring that technical specifications are testable and complete.
• Defect lifecycle:
• Document and manage bugs in our tracking system, providing detailed technical feedback to the development team.

Qualifications

• Education: Bachelor’s degree in computer science, engineering, or a related field.
• Technical experience: At least 3 years of experience in software test automation and quality engineering.
• Proficiency in frameworks: Proven expertise with Playwright (preferred) or other modern web testing frameworks.
• Primary languages: Excellent proficiency in JavaScript and TypeScript.
• Security expertise: Hands-on experience with penetration testing and vulnerability assessment methodologies.
• Testing toolkit: Proficiency in Postman (API testing), JMeter (performance testing), and Git (version control).
• Methodology: A strong understanding of Agile/Scrum methodologies and the software development life cycle (SDLC).
• Analytical mindset: Excellent problem-solving skills, attention to detail, and the ability to analyze root causes.
• Communication: Fluency in English and the ability to collaborate effectively within a diverse international team that works primarily remotely.

What We Offer

• A rapidly evolving work environment equipped with state-of-the-art automation tools;
• A key role in securing data for international brands;
• A dynamic team redefining the customer experience across Africa;
• Competitive pay and bonuses tied to customer satisfaction.

If you are a quality engineer with a passion for automation, safety, and technical excellence, we would love to meet you.

Apply now to join the RightCom team and help shape the future of the customer experience in Africa!