About the job

RightCom has been revolutionizing customer experience in Africa for more than a decade. Creating innovative experiences that make customer journey seamless, personalized, simple and outstanding, RightCom empowers businesses in approximately 30 markets to join and thrive in the experience economy.

Our CX platform – RightCom XP – allows businesses to anticipate customer needs and identify upselling and cross-selling opportunities regardless of the touchpoint (mobile app, website, location, contact center, as well as agent network) while RightCom OS offers next-gen managed services (MS) .

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Creativity, Trust, and Customer Success. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

We are embarking on an innovation agenda as an organization-wide transformation of people and technology capabilities to enable digital-first delivery for every product and service. Our ambition is to establish digital and data points that allow us to: attract, retain and develop customers; secure existing revenue streams; and innovate where we identify a competitive advantage.

The Senior IT Project Manageris responsible for leading Client projects and global cross-functional teams to ensure solutions are delivered on time and on budget, and within the defined parameters of scope, timeline, and cost. They are the day-to-day Point of Contact for Clients, and partner closely with the Engineering Team on the project to guide and support the larger delivery team. The Project Manager is responsible for the planning, scheduling, and oversight of all project activities and deliverables, applying technical, theoretical, financial, and theoretical skills to satisfy project requirements, while building positive professional relationships with their Clients and delivery team. They are also responsible for recruiting the Clients delivery Associates needed to deliver projects with excellence.

The role is based in Accra, Ghana and may requires a few trips in Africa for client meetings.

Responsibilities:

• Create and maintain delivery roadmap, based upon client’s priorities, backlog, and future initiatives. 
• Ensure Client’s business goals are understood, success is defined and expectations are set and met. 
• Establish clear project parameters supporting the success of all internal and client team members
• Develop and maintain all project schedules that outline scoped activities, deliverables, tasks, sequences, work effort, and resource requirements. 
• Lead and oversee project execution, adhering to established processes and procedures and utilizing the appropriate tools on both macro roadmaps and individual projects. 
• Support the team in negotiating and managing project scope, ensuring all project team members are aligned and on task and obstacles are promptly addressed to maintain forward momentum. 
• Manage and mentor Client Delivery Associates, providing guidance, oversight, and professional development support to ensure consistent delivery excellence across engagements. 
• Forecast, track, and manage project budgets, burn, and expected revenue recognition, based upon fee structure. Track & manage budgetary & profit impacts based upon decisions made through project duration. 
• Plan and manage all project communications, both internal and external, ensuring clarity, efficient, clear, and actionable information. 
• Identify, review, prioritize, mitigate project risks and issues and escalate as needed to ensure project success. 
• Collaborate creatively and flexibly with clients and internal teams to resolve scope and budget challenges, delivering successful outcomes. 
• Understand and communicate client business needs and goals to the internal team, advocating for those needs throughout the project lifecycle. 
• Foster a positive and productive team environment by setting clear success criteria and supporting the growth and success of all team members. 
• Uphold high standards of professional integrity, managing team performance and dynamics with the support of our Leadership team. 
• Build strong client relationships to establish RightCom as a trusted partner, proactively identifying and flagging account expansion opportunities to leadership. 

Qualifications:

• Proven track record delivering software or technology implementation projects, leveraging agile or waterfall principles while adhering to budget, timeline, scope, and resource constraints. 
• Experience in a professional services environment (e.g., consulting firm, agency) 
• Skilled in managing multiple simultaneous engagements with delivery teams of 2-4+ FTEs across various fee structures (e.g., Time & Materials, Fixed Fee) and delivery models (e.g., Project, Retainer, Managed Services). 
• Demonstrated ability to effectively manage both external and internal clients, with a focus on senior-level stakeholder engagement. 
• Strong sense of urgency and a proactive approach to project management. 
• Exceptional multitasking abilities, with a talent for swiftly adapting to changing priorities. 
• Excellent communication skills—written, verbal, and listening—with meticulous attention to detail. 
• Strong teamwork and interpersonal skills, fostering collaborative environments. 
• Comprehensive understanding of project management principles, methods, and techniques
• Knowledge of the software development lifecycle. 
• Understanding of financial concepts, including margin and revenue recognition across various fee structures and contract types
• Experience with project estimation and writing SOWs, Change Orders, etc. 
• Intermediate proficiency in Microsoft Office Suite, particularly Excel and PowerPoint (or similar).
  

Scrum Master certification and experience with project management tools such as ClickUp (preferred but not required).

Fluent in French is a nice-to-have