About this job:
RightCom has been revolutionizing customer experience in Africa for more than a decade. Creating innovative experiences that make customer journey seamless, personalized, simple and outstanding, RightCom empowers businesses in approximately 20 markets to join and thrive in the experience economy.
Our CX platform – RightCom XP – allows businesses to anticipate customer needs and identify upselling and cross-selling opportunities regardless of the touchpoint (mobile app, website, location, contact center, as well as agent network) while RightCom OS offers next-gen managed services.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Creativity, Trust, and Customer Success. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
We are embarking on an innovation agenda as an organization-wide transformation of people and technology capabilities, to enable digital-first delivery for every product and service. Our ambition is to establish digital and data points that allow us to: attract, retain and develop customers; securing existing revenue streams; and innovate where we identify a competitive advantage.
The ideal candidate will be responsible for maintaining the high quality standards of our software solutions by carrying out rigorous testing and contributing to the continuous improvement of our development processes.
Responsibilities:
- Design and execute detailed test plans to identify bugs and compatibility issues in our applications.
- Design, write, implement and execute the various tests (unit, functional, automated) that will validate the quality and proper functioning of a program.
- Collaborate with the development team to correct defects and improve the product.
- Document test results and write clear reports for stakeholders.
- Participate in the development and implementation of quality assurance processes for all phases of the software development cycle.
- Use bug tracking tools to track issues from identification to resolution.
- Ensure that all final deliverables meet predefined quality standards.
- Set up a functionality diagnosis schedule, monitor it and make it accessible to the customer.
- Create tools for testing and analyzing the results found, with a view to drafting new releases.
Qualifications:
- Master’s degree in computer science, software engineering or related field.
- Proven professional experience as a QA analyst or in the software industry.
- Proven skills in the use of manual and automated testing tools.
- Knowledge of Agile and Scrum methodologies.
- Excellent attention to detail and ability to analyze complex data.
- Strong communication and problem-solving skills.
- Understanding of the software development cycle.
- Ability to write Python scripts and review other developers’ code to identify bugs.
- Excellent analytical skills.
- Organized, meticulous, rigorous, and able to write documentation.
- You are fluent in English and/or French.
What we offer:
- An opportunity to work on innovative projects and have a direct impact on the quality of market-leading products.
- A dynamic and collaborative work environment.
- Ongoing training opportunities to stay at the cutting edge of testing technologies and methodologies.
- An attractive remuneration package.
- Opportunities for professional growth within the company.
Join RightCom to contribute to the excellence of our CX solutions and ensure a seamless user experience for our customers across Africa.
