About this job:
Founded in April 2013, RightCom is the leader in customer experience management in Africa. The company, which specializes in cloud-based customer experience management (CX) software, has evolved into a one-stop-shop for all CX-related needs, adding management consulting and outsourcing (CX BPO) to its enterprise software suite.
RightCom, the leading provider of customer experience management solutions in Africa, is looking for a Software Quality Assurance Analyst to strengthen its technical team.
The ideal candidate will be responsible for maintaining the high quality standards of our software solutions by carrying out rigorous testing and contributing to the continuous improvement of our development processes.
Responsibilities:
- Design and execute detailed test plans to identify bugs and compatibility issues in our applications.
- Design, write, implement and execute the various tests (unit, functional, automated) that will validate the quality and proper functioning of a program.
- Collaborate with the development team to correct defects and improve the product.
- Document test results and write clear reports for stakeholders.
- Participate in the development and implementation of quality assurance processes for all phases of the software development cycle.
- Use bug tracking tools to track issues from identification to resolution.
- Ensure that all final deliverables meet predefined quality standards.
- Set up a functionality diagnosis schedule, monitor it and make it accessible to the customer.
- Create tools for testing and analyzing the results found, with a view to drafting new releases.
Qualifications:
- Master’s degree in computer science, software engineering or related field.
- Proven professional experience as a QA analyst or in the software industry.
- Proven skills in the use of manual and automated testing tools.
- Knowledge of Agile and Scrum methodologies.
- Excellent attention to detail and ability to analyze complex data.
- Strong communication and problem-solving skills.
- Understanding of the software development cycle.
- Ability to write Python scripts and review other developers’ code to identify bugs.
- Excellent analytical skills.
- Organized, meticulous, rigorous, and able to write documentation.
What we offer:
- An opportunity to work on innovative projects and have a direct impact on the quality of market-leading products.
- A dynamic and collaborative work environment.
- Ongoing training opportunities to stay at the cutting edge of testing technologies and methodologies.
- An attractive remuneration package.
- Opportunities for professional growth within the company.
Join RightCom to contribute to the excellence of our CX solutions and ensure a seamless user experience for our customers across Africa.
