RightCom, a leading experience management company that provides organizations of all sizes with SaaS customer experience solutions, today announced that A&C Development Co. Ltd known for its flagship project, the A&C Mall, the first mall in Ghana which has now evolved into Accra’s first mixed-use center has selected RightCom to enhance the company’s digital customer experience in a post-COVID-19 world.
A&C Development will use RightCom XP platform to enable stakeholders to engage with customers, understand their needs, collect feedback, including key insights that impact business outcomes such as loyalty and retention. A&C Mall will be able to capture data across the physical malls and digital channels, run text and sentiment analysis and take action to close feedbacks loops.
It has never been more critical for shopping malls to improve the entire customer journey, whether in-person, online and at delivery. “As Accra’s most preferred mixed-use center, we are constantly evaluating new ways to deliver an outstanding experience to our customers,” said Edmund Asamoah, Managing Director, A&C Development. “This partnership with RightCom – a leading experience management company – will enable us to create a new digital experience and to continue to meet the constantly changing demand of consumers after the pandemic.”
We look forward to working with leading companies like A&C Mall to improve their customer experiences.
About RightCom
RightCom provides organizations of all sizes with SaaS customer experience solutions that empower the employees with real-time experience data they need to deliver the best customer service. The company’s products include RightSurvey, RightDesk, RightQ, RightFlow, RightData, RightTime, RightPlayer, and RightSuccess. Founded in April 2013, RightCom is a privately-held company headquartered in Mauritius with teams across the globe.
About A&C Development
A&C Development Co. Ltd is a fast-growing and diversified construction and real-estate development company in Ghana. Over the past 15 years, A&C Development has earned a reputation for creativity and innovation in the building industry. Founded by Andrew and Cecilia Asamoah, the main objective of the company is to develop first-class and ultra-modern commercial and residential facilities in Ghana.
