CSAT scores can be obtained either by taking a survey or through in-depth interviews with your customers. The key advantage of CSAT over other customer satisfaction surveys is that it can be administered in-depth…
We’ve been selling products online for many years now, and one thing we’ve learned is that when it comes to customer satisfaction scores, there are certain things you should do and certain things you…
The Net Promoter Score (NPS) is a popular metric for measuring customer satisfaction. NPS metrics can be used to evaluate the overall health of a customer relationship and performance. NPS is calculated using a…
Are you looking to improve your customer service? If so, you’ve come to the right place! In this blog post, we’ll share 6 super useful tips to help you take your customer service up…