Since its inception in 2003, the Net Promoter System has superseded other customer success frameworks by measuring how frequently organizations convert consumers into advocates. It’s become the predominant customer success framework used today by…
Hey there, we are back again with our next installment in our journey to attain excellent customer service. Let’s have a little recap, in the first week of March, we talked about closing the…
The just ended year 2020 was a year full of disruptions for all segments of human life, especially businesses. The emergence of the novel coronavirus and the measures against it drastically reduced in person…