Are you looking to improve your customer service? If so, you’ve come to the right place! In this blog post, we’ll share 6 super useful tips to help you take your customer service up…
Customers’ experiences have long been a key concern for business owners and customers. However, this has changed in recent years. While the customer experience was once about providing customers with exactly what they needed,…
The customer satisfaction score is an extensively employed indicator that functions as a key performance indicator for customer service and product quality. Customer happiness has a major impact on your company’s revenue. Your retention…
Christmas and customer experience and service go hand-in-hand. For one, customer service is all about giving. Resolving customers’ issues means giving them what they need to feel satisfied. It also means exciting them about…
In our previous post, we discussed customer satisfaction and its importance. In this post, we will discuss on the various strategies to improve customer satisfaction and retention. There are so many ways to ensure…
Nowadays, it is a norm for brands to share surveys as a way to collect feedback from customers. Everywhere you go, a brand wants to know how you feel about them. They want to…
BDU-CI Bank (Banque De l’Union – Côte d’Ivoire) chooses RightCom to build a new customer experience program. This collaboration will transform not only the customer experience in the bank’s branches, but also the customer…
Attempting to stand out in this 21st century In the 21st century, with competition at its peak, the next frontier of differentiation for companies is clearly customer service. With advances in technology, the world…
Beware of your detractors!!!!! I know, I know. Using exclamation marks is a bit much. I really do not mean to scare you. But then how do I convey this sense of urgency to…
It’s more important than ever that businesses understand the changing needs and expectations of customers and employees in the new normal. RightCom unveiled an integration with Salesforce that enables individuals to improve team collaboration…