RightCom, the pan-African customer experience management company announces that TMB Bank has selected RightCom to implement its customer service program in Congo. This collaboration between the two institutions will enable customers to have an improved experience.

About TMB

TMB is a commercial bank based in the Democratic Republic of Congo (DRC), with its head office in Lubumbashi. The bank began operations in 2004. TMB operates in all sectors of the local banking market, including retail banking, SME banking, corporate banking and mobile banking. The bank is regulated by the Central Bank of Congo and is a member of the Congolese Banking Association.

TMB is the DRC’s local universal bank with a mission to help people achieve their ambitions, by enabling individuals, businesses and communities to grow and prosper. TMB is home to 1 in 5 bank accounts in the DRC and offers the largest branch network in the country. The bank is internationally recognized as the leading bank in the DRC. Its customers benefit from unmatched ease of access to banking services across multiple channels, in multiple languages, 24/7, including with PEPELE Mobile, TMB’s innovative mobile banking service.

About RightCom

RightCom is a Customer Experience as a Service (CXaaS) company founded in 2013. The company provides customer experience management service including strategic advisory, CX BPO outsourcing and a complementary suite of enterprise software focused on customer survey and feedback, customer service, queue management, sentiment analysis, customer success, and data analytics.