Air Senegal has chosen to rely on the expertise of RightCom for the management of its customer experience. The Senegalese airline wants to offer a new experience to travelers and customers in general. In order to meet its target of outstanding customer satisfaction and operational excellence, Air Senegal will significantly improve the customer journey, introduce proactive customer feedback management, and further reduce the number requests or complaints.

We are delighted to support Air Senegal in achieving its ambition in a very competitive sector. We know the Senegalese market well and many clients already trust us to succeed in the digital transformation of their customer experience.

About Air Senegal

The new national airline, Air Senegal, aims to be the leader in West African air transport by relying on the regional HUB AIBD (Blaise Diagne International Airport). Its mission is to serve both domestic lines and international lines. Air Senegal wants to be a citizen company, with international standards, with a business model based on customer satisfaction and operational excellence, while respecting the safety and security standards of the aeronautical industry.

About RightCom

RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics.