RightCom, a leading experience management company that provides organizations of all sizes with SaaS customer experience solutions, today announced that NSIA Finance, the asset management arm of the NSIA Group, a major financial group in Sub-Saharan Africa – that just completed the acquisition of four African subsidiaries of Sanlam Group – has selected RightCom to digitalize the company’s customer experience.
We are delighted to welcome NSIA Finance as a new customer. Many financial institutions such as SIB, Paystack, Société Générale, BDU-CI and NSIA Banque already trust RightCom for improving the customer experience.
This collaboration will transform not only the customer experience at the company’s HQ, but also the customer interactions across all digital channels. NSIA Finance will use RightCom XP platform for measuring customer satisfaction, handling queue management, displaying financial information such as stock market on digital signage screens and analysing customer experience data in real-time.
The company will be able to capture data across the various channels, run text and sentiment analysis and take action to close feedbacks loops.
It has never been more critical for financial companies to improve the entire customer journey, whether in-person or online. This partnership with RightCom – a leading experience management company – will enable NSIA Finance to create a new experience and to continue to meet the constantly evolving demand of wealthy customers.
We look forward to working with key players in Ivory Coast like NSIA Finance to improve their customer experiences.
About NSIA Finance
NSIA Finance is the asset management arm of the NSIA Group, a major financial group in Sub-Saharan Africa. The company has been active on the Regional Stock Exchange (BRVM) since 1997. Recognized for its expertise, it manages more than 350 billion FCFA in assets.
About RightCom
RightCom is a fast growing technology company that design, implement, and run customer experience as a service. The company’s cloud-based software helps businesses improve customer satisfaction and discover cross-selling opportunities through sentiment analysis and leverage on feedback data to predict customer churn before it happens.
