RightCom enables businesses working within the Microsoft ecosystem to leverage personalized customer experience capabilities with a cloud-based experience management platform. The platform empowers employees with real-time experience data they need to deliver the best customer service.
We are increasing the capabilities of RightCom XP with Microsoft Dynamics 365 to provide enhanced and dynamic functionalities. It allows businesses to transform the way they build long-term relationship with the customers.
Adding Microsoft Dynamics 365 to our global technology partners not only increases the value of RightCom XP for our customers, but delivers the tools employees need to improve the overall customer experience through unified interface for customer data platform, customer feedback management, customer service management, customer engagement management, and more.
As more organizations switch to cloud infrastructures like Microsoft to run their critical business applications, bringing flexibility and scalability to the IT professionals, help them satisfy the internal users without hassle.
RightCom XP for Microsoft Dynamics 365 also meets the needs of many companies that are using CRM tools and automated process applications across their organizations, but in silos.
RightCom XP seamlessly integrates with Dynamics 365 enterprise-level CRM application, providing employees with cloud-based capabilities that increase first contact resolution (FCR) for customers and improve recommendation engine results for frontline employees. The rest of the features include:
- 365° view of customer information (Experience data and Operational Data)
- Auto-logging of conversations with RightBot, our intelligent chatbot
- Dynamic routing of customer service tickets, queue management tickets and appointment information to customer profile.
- Real-time text, voice and sentiment analysis
The new integration with Microsoft Dynamics 365 extends the power of RightCom XP to companies that have chosen Microsoft’s CRM solution to power their customer experience.
RightCom is working to tightly integrate its experience management platform with leading technology companies softwares to improve the way our customers work and make it more productive, contextual, and effortless.
About RightCom
RightCom provides organizations of all sizes with SaaS customer experience solutions that empower the employees with real-time experience data they need to deliver the best customer service. The company’s products include RightSurvey, RightCare, RightQ, RightFlow, RightData, RightTime, RightPlayer. Founded in April 2013, RightCom is a privately-held company headquartered in Mauritius with teams across the globe.
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