RightCom, a leading experience management company that provides organizations of all sizes with SaaS customer experience solutions, today announced that Telma Comoros, the leading telecom operator in Comorose has selected RightCom to enhance the company’s customer experience in a post-COVID-19 world.
Telma Comoros will use RightCom XP platform to enable stakeholders to engage with customers, understand their needs, collect feedback, including key insights that impact business outcomes such as loyalty and retention. The telecom company will be able to capture data across the physical channels, run text and sentiment analysis and take action to close feedbacks loops.
It has never been more critical for telecom companies to improve the entire customer journey, whether in-person or online. This partnership with RightCom – a leading experience management company – will enable Telma Comoros to create a new experience and to continue to meet the constantly evolving demand of consumers.
We look forward to working with key players in Comoros like Telma to improve their customer experiences.
About Telma Comoros
Telma in the Union of the Comoros is a company resulting from a Consortium composed of the AXIAN Group, TELMA Mobile, SOFIMA and NJJ Capital. The company’s mission is to provide easy access to every Comorian to the changes brought by digital technology in their everyday life, whether personal or professional, for the benefit of Comorian society. Telma’s key values remain being N°1, Make it Simple, Passionate, and Efficient.
About RightCom
RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics.
