About the job:

RightCom has been revolutionizing customer experience in Africa for more than a decade. Creating innovative experiences that make customer journey seamless, personalized, simple and outstanding, RightCom empowers businesses in approximately 20 markets to join and thrive in the experience economy. 

Our CX platform – RightCom XP – allows businesses to anticipate customer needs and identify upselling and cross-selling opportunities regardless of the touchpoint (mobile app, website, location, contact center, as well as agent network) while RightCom OS offers next-gen managed services. 

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Creativity, Trust, and Customer Success. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. 

We are embarking on an innovation agenda as an organization-wide transformation of people and technology capabilities, to enable digital-first delivery for every product and service. Our ambition is to establish digital and data points that allow us to: attract, retain and develop customers; securing existing revenue streams; and innovate where we identify a competitive advantage.

The ideal Head of Strategy & Business Development, Anglophone Africa is a strategic, execution-focused leader who will lead our entire go-to-market function – Sales, Marketing, and Customer Success – and scale RightCom to market leader in the territory.

Responsibilities:

• Take ownership and drive our GTM strategy across Sales, Marketing, and Customer Success.
• Build and manage a high-performing GTM team from the ground up.
• Define and operationalize sales playbooks and CRM workflows.
• Align marketing campaigns with sales objectives to drive qualified inbound leads.
• Strengthen customer relationships – from onboarding to expansion – to drive net revenue retention.
• Partner with the CEO and product team to align GTM efforts with roadmap and customer feedback.
• Own and forecast key metrics across sales, marketing, and customer success.

Qualifications:

• 5+ years leading GTM functions (Sales, Marketing, Customer Success), ideally in B2B SaaS.
• 10+ years of experience in B2B sales, with a strong focus on selling (SaaS) software solutions to large accounts.
• Deep knowledge of business operations, workflows, and decision-making processes in Anglophone Africa.
• Track record of driving significant revenue growth across the full customer lifecycle: lead gen, new sales, onboarding, expansion, and retention.
• Proven ability to build and scale repeatable, data-driven sales and marketing systems.
• Strong customer success instincts, with a demonstrated ability to retain and grow accounts through deep relationships.
• Combines a strategic mindset with hands-on execution, taking ownership from planning to direct implementation.
• Strong consultative sales skills with the ability to articulate complex solutions in a simple, value-driven manner.
• Confident, clear communicator and leader who brings structure and energy to a fast-paced environment.
• Self-motivated, results-oriented, and able to work independently in a fast-paced environment.
• Proven track record of meeting and exceeding revenue targets.
• Ability to build scalable processes, playbooks, and reporting frameworks from the ground up.
• Proven ability to build trust in executive relationships and effectively communicate across teams.
• Ability to analyze data to make informed decisions and optimize business development strategies.
• Ability to travel periodically – 50% max.
• Bonus: experience in Nigeria, Kenya, or South Africa.

What we offer:

• Rare opportunity. Shape the GTM strategy, team, and culture from day one, and directly impact company trajectory.
• Fast-moving. Work closely with fast-moving, execution-oriented leaders who are ready to empower and support you.
• Industry-leading employment experience.
• An attractive remuneration package. Remuneration is determined by various factors including individual qualifications, experience, skills, interview performance, market data, and work location. 
• An opportunity to work on innovative projects and have a direct impact on the quality of market-leading products.
• A dynamic and collaborative work environment.
• Opportunities to growth within the company and join the C-level team.
• Join RightCom to contribute to the experience economy.