The Company
RightCom has been revolutionizing customer experience in Africa for more than a decade. Creating innovative experiences that make customer journey seamless, personalized, simple and outstanding, RightCom empowers businesses in approximately 20 markets to join and thrive in the experience economy.
Our CX platform – RightCom XP – allows businesses to anticipate customer needs and identify upselling and cross-selling opportunities regardless of the touchpoint (mobile app, website, location, contact center, as well as agent network) while RightCom OS offers next-gen managed services.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Creativity, Trust, and Customer Success. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
We are looking to strengthen our HR team with a proactive and strategic HR Business Partner. This role is essential to align HR strategies with business objectives, ensuring optimal human resources management.
Responsibilities:
- Implement and execute the company’s HR strategy.
- Intervene at various decision-making levels, including recruitment, integration, career management and consulting.
- Work closely with HR management to assess the profitability of teams.
- Propose training programs in line with profiles and budgets.
- Manage the recruitment process.
- Support managers in team management and labor relations.
- Identify areas for improvement to optimize team profitability and enhance company performance.
- Lead performance and talent reviews within the organization.
- Identify potential and set up a succession plan to ensure the continuity of key skills within the organization.
- Play a key role in developing and nurturing talent.
Qualifications:
- Master’s degree in Human Resources, Business, Employment Law or related field.
- Proven experience in a similar role, preferably in the IT or services sector.
- Knowledge of labor law, administrative law and social law.
- Management skills
- Advanced project management and leadership skills.
- Strong communication and organizational skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong listening and adaptability skills.
What we offer:
- A strategic role within a leading company.
- Career development opportunities.
- A dynamic and innovative working environment.
- Attractive compensation
Join RightCom and play a key role in optimizing our human resources, with a strong social dimension.
