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RightSuccess

Introducing RightSuccess, our new customer success platform

Proactively retain and grow your customer base

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OUR VISION

To deliver a platform
that reimagines customer success.

TOOLS

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Robust data analytics

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Cutting-edge AI technologies

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Natural Language Processing

With a focus on the customer within an Africa context.

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What You Can Expect

  • User-friendly, customisable dashboards tailored to different types of customer feedback
  • Data enrichment through competitor scraping, target-setting, and in-app event annotations
  • Separation of business activities and diverse customer bases into distinct workspaces for clarity and control

Connect Your Data

Getting your data into RightSuccess is easy.

We’re building direct connections to the most popular customer experience tools, so you can plug in and get started.

You can also upload your data in the way that suits you best – whether that’s a file in Excel or CSV format, or via API or FTP if you have technical support.

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Our Commitment to You

  • Industry-standard encryption with 128-bit AES
  • Full GDPR compliance
  • Granular user permissions for precise access control
  • Data masking and de-identification to protect sensitive information
  • Flexible deployment options - cloud-based or self-hosted

Monitor Your Customers’ Health

Create a customer health score that fits your needs – or use ours, refined for your industry.

Customise it to align with your business context: from a broad quarterly indicator to a real-time daily score that alerts you and your team to fluctuations.

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Understanding Your Customer

  • Turn your customer feedback into clear, actionable insights
  • Get smarter results with prompt templates tailored to your data
  • Recognise people’s names more accurately with our growing database of African name variations
  • Measure customer sentiment more accurately with our ongoing support for regional slang and code-mixed expressions

Phase 1 of RightSuccess is soft-launching later this year.

We’re starting with the NPS and Social Media dashboards.

SIGN UP NOW AND CO-CREATE THE NEXT PHASE WITH US

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Account Manager to express
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