Articles written by Adetoye Aguessy
The story of RightCom would not have been the same without the acquisition of blue chip clients in the telecom sector such as Orange, MTN, Moov, Axian Telecom and more recently Celtiis to name…
A contact center supports customer interactions across a range of channels, including phone calls, email, Web chat, Web collaboration, and the emerging adoption of social media interactions, and is distinct from telephony-only call centers.…
The foundational work to do in designing a customer experience management program is to understand the CX maturity level of your company. To do so, you can test your CX maturity through an assessment.…
Investment in customer experience is not a one-off cause. It takes time and it requires continuous iteration and pivoting to ensure that the ever-changing needs of customers remain at the centre of strategy and…
It is no longer enough to deliver good healthcare to patients to run a successful medical practice. More has to be done to retain patients and attract new ones. Medical practices are not exempted…
Although the global history of Automated Teller Machines (ATMs) dates to the 1950s and 1960s, a number of people still have vivid memories of the times before their popularization in their parts of the…
We often speak of the roles of customer experience leaders and executives in pushing a customer experience mandate forward. Often these leaders include Chief Experience Officers, Chief Marketing Officers, Chief Customer Officer and the…
Ever been offered a service totally unmatched to your needs, like being sold a skytop pool experience when you are both afraid of heights and a bad swimmer, or being offered a cosmetic product…
You must have seen it before the pandemic: unique employee email signatures, first-name email subjects, birthday notifications and well-wishes from service providers, or intro emails from CEOs/Founders. These are some ways brands have taken…
30 January 2021 officially makes it a year since the World Health Organization (WHO) declared the outbreak of COVID-19 to be a Public Health Emergency of International Concern. In the year that has passed…
