BDU-CI Bank (Banque De l’Union – Côte d’Ivoire) chooses RightCom to build a new customer experience program. This collaboration will transform not only the customer experience in the bank’s branches, but also the customer interactions across all digital channels.
We are delighted to welcome BDU-CI as a new customer. Many banks such as NSIA Banque, Société Générale and SIB already trust RightCom for improving the customer experience.
Before the end of 2020, RightCom Experience Management solutions will be fully deployed. BDU-CI will use RightCom XP platform for measuring customer satisfaction, handling queue management, displaying contextual information on digital signage screens and analysing customer experience data in real-time.
About BDU-CI bank
BDU-CI is a bank based in Côte d’Ivoire held by the Development Bank of Mali (BDM SA), the West African Development Bank (BOAD), the Chamber of Commerce and Industry of Mali (CCIM) and various other investors.
About RightCom
RightCom provides organizations of all sizes with SaaS customer experience solutions that empower the employees with real-time experience data they need to deliver the best customer service. The company’s products include RightSurvey, RightCare, RightQ, RightFlow, RightData, RightTime, RightPlayer. Founded in April 2013, RightCom is a privately-held company headquartered in Mauritius with teams across the globe.
