NSIA Banque Benin, a subsidiary of the NSIA group, chooses RightCom to set up its customer experience management program. This program will enable the bank to improve the quality of service and its relationship with both retail and corporate clients. Improving the employee experience, particularly for front office staff, is not neglected. It is closely linked to the success of such a project and will also be managed using RightCom’s digital tools.
This is an important investment for NSIA Banque Benin and it demonstrates the leadership and vision of its management, which continues to work for the continuous improvement of the bank’s services. Indeed, the bank recently obtained its ISO 9001 version 2015 certification, certification obtained for all its activities and branches, a guarantee of its obligation to serve its customers in the best possible way.
RightCom will deploy its latest generation of RightQ kiosks at the bank for a much smoother journey through the branch. RightPlayer will allow marketing and communication teams to broadcast contextual content on digital signage screens in the various branches. Finally, with RightSurvey, all customer feedback will be collected and analyzed in real time.
We are delighted with this new collaboration with NSIA Banque Benin, which is a major player in the financial sector in Benin.
About NSIA
The NSIA Group is positioned as the leading African financial group of reference, leader in banking and insurance, efficient and attractive, which allows the greatest number of people to access quality, and innovative solutions. The NSIA Group has a large insurance network in West and Central Africa, and five (5) Banks in West Africa, including its subsidiary NSIA Banque Benin. Today, the NSIA group’s core business is insurance and banking, but also operates in the finance, real estate and technology sectors.
About RightCom
RightCom is a fast-growing technology company that designs, implements and manages customer experience on behalf of its clients. The company’s technology platform helps companies improve customer satisfaction and identify cross-sell opportunities through customer sentiment analysis and leverage feedback data to anticipate customer churn before it happens.
