RightCom, the provider of the experience management platform RightCom XP is launching SME CX, a new tool designed to help small businesses to measure and calculate the impact of customer experience on sales and loyalty at different touchpoints (POS, e-commerce website, social media, WhatsApp).
The new tool is a blend of RightSurvey, RightDesk, and RightData. SME CX provides small businesses a ready-to-use role-based dashboard that give decision-makers richer insights from survey responses, support tickets, demographics and more. Businesses can import data from a wide range of sources including POS system, billing software or CRM software.
For instance, a store manager can easily identify which customers to focus on in order to increase sales on a day-to-day basis. The key features include:
- transactional feedback management via the customer preferred channel.
- customer service management featuring social media and whatsapp ticketing system.
- data analytics with beautiful reports that uncover hidden insights in the unstructured data collected.
By providing a unique interface to measure and act on customer experience, SME CX gives businesses confidence to make more informed decisions about their strategy on cross-selling and upselling as well loyalty program. Businesses can also customize the tool to determine how often they need to ask customers for their feedback or the customer service SLAs.
RightCom Professional Services Team offers along with the tool:
- Free courses on how to design a customer experience program.
- Pre-built dashboard templates for various industries.
- Trends and best practices to drive revenue.
Ready to get started? please reach out to our sales team.
About RightCom
RightCom provides organizations of all sizes with SaaS customer experience solutions that empower the employees with real-time experience data they need to deliver the best customer service. The company’s products include RightSurvey, RightDesk, RightQ, RightFlow, RightData, RightTime, RightPlayer, and RightSuccess. Founded in April 2013, RightCom is a privately-held company headquartered in Mauritius with teams across the globe.
