The Challenge

Paystack was looking to expand its customer success operations to Ghana with the help of a local BPO partner. The local partner will work on inbound and outbound requests via multiple support channels.

The company wanted to give quality support experiences on all channels  to its merchants and their customers with the help of a reliable, long-term partner that can enable Paystack to scale its support with agility, flexibility and customer obsession as the business grows.

Most importantly, Paystack was looking for a partner who shares its values of employee experience and excellence.

The Solution

Our bespoke approach to CX BPO outsourcing perfectly suited Paystack philosophy of customer success. RightCom offers CX operations, outsourcing, and inside sales as a service. We provided a dedicated team of brand fanatics with a customer obsession culture, empathy,  and CX skills because we understand that every interaction with a customer should build value for our client, not destroy it.

The Benefits

Our great employee experience, highly skilled and pro-active agents, and teams in multiple countries became an asset for Paystack. The Company has been able to rely on RightCom for its customer success while focusing on deploying its strategy across Africa.