Articles written by Nana Afua Ntiriwaah Ohene
Dans notre précédent article, nous avons abordé la question de la satisfaction des clients et de son importance. Dans le présent article, nous aborderons les différentes stratégies permettant d’améliorer la satisfaction et la fidélisation des clients.…
Hey there, we are back again with our next installment in our journey to attain excellent customer service. Let’s have a little recap, in the first week of March, we talked about closing the…
We have gone on a fruitful, long, fulfilling journey that has taken us through the nook and cranny of excellent customer experience. I believe we have all learnt about the value of an excellent…
Hey there, how are you doing? I hope you are holding on strong in these uncertain times. I am very sure you have used the concepts we have discussed in customer service to improve…
The just ended year 2020 was a year full of disruptions for all segments of human life, especially businesses. The emergence of the novel coronavirus and the measures against it drastically reduced in person…
Christmas and customer experience and service go hand-in-hand. For one, customer service is all about giving. Resolving customers’ issues means giving them what they need to feel satisfied. It also means exciting them about…
In our previous post, we discussed customer satisfaction and its importance. In this post, we will discuss on the various strategies to improve customer satisfaction and retention. There are so many ways to ensure…
No customer satisfaction = No retention= Shrinking customer base = Plummeting profits “I am not satisfied” This is a phrase you never want to hear from your customers. Yes, as a brand, you need…
Nowadays, it is a norm for brands to share surveys as a way to collect feedback from customers. Everywhere you go, a brand wants to know how you feel about them. They want to…
Scheduling as a means of queue management Pre Covid 19, you can walk into any office or store and be assured that your wait and handle time will be bearable. You could wait comfortably…
