CIRAD Enhances Its Customer Experience with RightCom to Strengthen International Cooperation

RightCom, a recognized leader in Customer Experience as a Service (CXaaS), is proud to announce a strategic partnership with CIRAD (Centre for International Cooperation in Agronomic Research for Development), a major player in agricultural research and sustainable development. This collaboration aims to optimize engagement and satisfaction among CIRAD’s partners through advanced digital solutions, thereby strengthening the organization’s global impact and its mission of fostering international scientific cooperation.

Since its inception, CIRAD has played a leading role in agronomic research for the Global South, with a mission to build sustainable, resilient, and inclusive agricultural systems. With partnerships in more than 50 countries worldwide, CIRAD relies on scientific innovation and collaboration to address global challenges, such as food security, environmental protection, and inequality reduction. To further these goals, CIRAD sought a partner capable of enhancing its stakeholder relationship management.

RightCom, selected for its expertise in customer experience management, will provide cutting-edge solutions to support CIRAD in this transformation. Through RightCom’s CX platform, CIRAD will gain deeper insights into the expectations and needs of its partners, while improving the quality and speed of its interactions with them. This partnership will allow CIRAD to better manage partner feedback, analyze interactions more effectively, and automate key processes for increased efficiency.

This initiative goes beyond merely improving interactions with CIRAD’s partners. It aims to integrate innovative tools that will not only enhance CIRAD’s responsiveness but also offer modern communication solutions, such as online self-service and omnichannel communication, to meet the growing expectations of stakeholders in the research and development sectors.

This partnership underscores CIRAD’s commitment to staying at the forefront of innovation, not only in the scientific field but also in relationship management and services. With RightCom’s advanced technologies, CIRAD will be able to improve key performance indicators, such as first-contact resolution (FCR) and response times, while solidifying its reputation as a trusted partner within the international community.

About CIRAD

CIRAD (Centre for International Cooperation in Agronomic Research for Development) is a French research institute specializing in agricultural sciences, dedicated to reducing global inequalities through innovation and research for sustainable development. Partnering with countries in the Global South, CIRAD works to design sustainable and resilient agricultural systems to face global challenges. With a presence in over 50 countries, CIRAD is engaged in international cooperation projects that address issues like food security, environmental preservation, and local economic development.

About RightCom

Founded in 2013, RightCom specializes in customer experience management, offering comprehensive solutions to optimize customer and partner interactions at every stage of the journey. With expertise in feedback analysis, process automation, and sentiment analysis, RightCom helps businesses transform their customer relationships by better understanding their needs, improving operational performance, and strengthening their market position.