Qualiplast Ltd Reinvents the Manufacturing Customer Experience with RightCom

As one of West Africa’s leading plastic packaging manufacturers, Qualiplast Ltd has taken a major step forward in its customer engagement strategy by adopting RightDesk, the digital customer support solution developed by RightCom, Africa’s leader in customer experience management.

In a sector where speed, reliability, and trust are critical, Qualiplast Ltd made the strategic choice to integrate RightDesk in order to centralize, streamline, and improve the management of all customer interactions.

A Single Platform for Optimized Customer Relations

RightDesk enables Qualiplast Ltd to:

• Centralize all communication channels (email, phone, social media, chat).

• Ensure full traceability of customer requests and resolutions.

• Reduce response times through automated workflows.

• Provide real-time visibility to managers via interactive dashboards.

“With RightDesk, we have gained both efficiency and proximity. Our clients now receive faster, more personalized responses, which strengthens their trust and loyalty.” — Qualiplast Ltd

Measurable Results

Since deploying RightDesk, Qualiplast Ltd has already achieved:

• A 35% reduction in average response times.

• A significant increase in customer satisfaction measured through post-interaction surveys.

• Improved internal coordination between sales, support, and logistics teams.

A Strategic Collaboration with RightCom

By choosing RightDesk, Qualiplast Ltd reaffirms its ambition to stay at the forefront of innovation in customer relationship management. For RightCom, this partnership showcases the tangible impact of its solutions in the manufacturing and industrial sector.

Discover RightDesk

About Qualiplast Ltd

Headquartered in Ghana, Qualiplast Ltd is a leading manufacturer of innovative and sustainable plastic packaging solutions, serving industries such as FMCG, food and beverages, pharmaceuticals, and logistics. The company is recognized for its quality standards, innovation, and customer-centric approach.

About RightCom

Founded in April 2013, RightCom is the leading Customer Experience (CX) management company in Africa. It provides a complete suite of cloud-based solutions to measure, analyze, and enhance customer satisfaction in real time.

RightCom goes beyond software. It also offers strategic consulting and CX-focused services, including:

• Sales as a Service

• Agent Network as a Service

• Customer Care as a Service

With intelligent tools and field-tested expertise, RightCom helps organizations turn every customer interaction into an opportunity for engagement, loyalty, and sustainable growth.

With physical presence in 6 countries and operations in over 30 markets, RightCom serves some of the most demanding industries and has become the go-to customer experience partner across Africa.