Brand fanatics with a customer obsessed culture, empathy and CX skills
REQUEST A CALL BACK
Omnichannel customer service. 24/7.
Front-office
The front-office department has a team of associates specialized in all major industries which dramatically reduces the learning curve and increases efficiency. We help you design, implement, and run your customer service centre with agility, flexibility, and innovation leading to better customer and employee experiences.
Back-office
Our back-office services help you reduce your overhead while providing outstanding customer experience. We provided dedicated team, no shared team. They perfectly blend your company values with RightCom customer-obsessed values, to improve your business KPIs.
Digital and in-person
We understand that sometimes the customer journey can be phygital involving a mix of in-person interactions and digital experiences. Our team is trained to provide the best assistance to your customers across all channels including your physical touch points – retail shop, bank branch, telecom store, hospital, service center, etc.
Get inspired by our customer success stories
Fintech
We chose RightCom because we have a lot of overlapping values. They have a great employee experience, highly skilled and pro-active agents, and teams in so many countries we are interested in expanding into.
Fintech
We chose RightCom because we have a lot of overlapping values. They have a great employee experience,…
Retail
RightCom XP made it easy to collect, analyse cx data and take swift action to close any…
Telecom
In 10 years, our partnership with RightCom in Africa and Middle East to transform our in-store customer…
Telecom
RightCom CX Advisory team has helped us uncover the hidden insights in our customer experience data.
Banking
RightCom’s expertise and knowledge of the cx market in Africa influenced our strategy.
Banking
RightCom's expertise and knowledge of the cx market in Africa influenced our strategy.
Logistics
The software enabled us to improve the customer journey and reduce the waiting time in our service…
Telecom
RightCom is a strategic partner for our distribution and sales network. Their dynamic network of agents allows us to provide consumers quick access to our products
Telecom
RightCom is a strategic partner for our distribution and sales network. Their dynamic network of agents allows…
Manufacturing
We chose RightCom as strategic partner for our CX program because of their expertise in the field in Africa
Manufacturing
We chose RightCom as strategic partner for our CX program because of their expertise in the field…
Telecom
RightCom has helped us deliver a unique customer experience, regardless of brand or country of operation.
Telecom
RightCom has helped us deliver a unique customer experience, regardless of brand or country of operation.
Cosmetics
We have seen an increase in repeat business from all customer segments thanks to RightCom.
Cosmetics
We have seen an increase in repeat business from all customer segments thanks to RightCom.
Banking
RightCom’s tailored approach to our needs has significantly improved our customer experience.
Banking
RightCom's tailored approach to our needs has significantly improved our customer experience.
- A personalized demo that meets your business needs
- Recommendations on integrations with RightCom solutions
- Expert advice to make your customer experience management program a success
We help companies improve customer satisfaction, reduce churn and generate more profitability.
