Articles written by Fanny Morgan
CSAT scores can be obtained either by taking a survey or through in-depth interviews with your customers. The key advantage of CSAT over other customer satisfaction surveys is that it can be administered in-depth…
RightCom, the pan-African customer experience management company announces that TMB Bank has selected RightCom to implement its customer service program in Congo. This collaboration between the two institutions will enable customers to have an…
We’ve been selling products online for many years now, and one thing we’ve learned is that when it comes to customer satisfaction scores, there are certain things you should do and certain things you…
Great customer service is the lifeblood of any business. No matter how good your product or service is, if you don’t treat your customers well, they’ll go elsewhere. There are a few simple things…
The Net Promoter Score (NPS) is a popular metric for measuring customer satisfaction. NPS metrics can be used to evaluate the overall health of a customer relationship and performance. NPS is calculated using a…
Customer retention is one of the most important aspects of your business. It allows you to grow and build your brand, but it also provides stability for employees who want to stay with their…
Are you looking to improve your customer service? If so, you’ve come to the right place! In this blog post, we’ll share 6 super useful tips to help you take your customer service up…
The Net Promoter Score (NPS) is a management measure that businesses use to gauge how devoted their clients are to their products or services. NPS was created by Satmetrix, Bain & Company, and Fred…
There are tons of articles out there about how to use NPS (Net Promoter Score) effectively as a tool that measures how likely your customers are to recommend your product or service to others.…
SCB Cameroon, a subsidiary of the Moroccan group Attijariwafa Bank, chooses RightCom to deploy its new customer experience program in the bank branches. This program will allow the bank to improve the quality of…
