Customer Experience: A Key Growth Driver Today, customer experience (CX) is the key differentiator for businesses. According to a study by PwC, 86% of consumers are willing to pay more for a better customer experience. However, a single…
RightCom understands the power of data and analytics. As a data-driven company, our mission is to use data to improve our customers and colleagues life. We developed software such as RightSurvey, RightCare or RightData,…
We all agree that employee recognition increase employee motivation, productivity and above all employee retention. If it is well implemented, employee recognition benefits both the employee and the company. But what is employee recognition?…
Looking back at employee engagement, we get a real appreciation of how work priorities have evolved in organizations. Indeed, we went from focusing on results to truly valuing the employees. Employee engagement can certainly…