Insights
Customers’ experiences have long been a key concern for business owners and customers. However, this has changed in recent years. While the customer experience was once about providing customers with exactly what they needed,…
A contact center supports customer interactions across a range of channels, including phone calls, email, Web chat, Web collaboration, and the emerging adoption of social media interactions, and is distinct from telephony-only call centers.…
The foundational work to do in designing a customer experience management program is to understand the CX maturity level of your company. To do so, you can test your CX maturity through an assessment.…
Investment in customer experience is not a one-off cause. It takes time and it requires continuous iteration and pivoting to ensure that the ever-changing needs of customers remain at the centre of strategy and…
